Join Our Team as an ICT Helpdesk Technician! Are you a tech-savvy problem solver with a knack for providing exceptional customer service? Do you thrive in a fast-paced environment and relish the challenge of resolving technical issues? If so, we have the perfect opportunity for you! Our client, a leading public services organisation, is on the lookout for a dedicated ICT Helpdesk Technician to join their dynamic team in Yate! Position: ICT Helpdesk Technician Hourly Rate: £16.62 Contract Type: Temporary Working Pattern: Full Time Location: Badminton Road Council Offices, Yate About the Role: As an ICT Helpdesk Technician, you'll be the frontline support for our education customers, delivering technical assistance through telephone support, remote troubleshooting, and site visits. You'll play a vital role in ensuring users receive timely and effective solutions to their technical issues, all while maintaining a seamless educational experience. Key Responsibilities: Provide first-line remote support, following defined processes to assist users with their ICT needs. utilise remote support tools to diagnose and resolve issues efficiently. Deliver service desk support in a busy environment, prioritising workloads to meet peak demands. Accurately update service desk software, specifically using Connectwise Manage. Showcase a strong understanding of Windows Operating Systems and M365 products, including education-speci...