Job Description
This role is ideal for someone who enjoys guiding, advising, and supporting individuals through important life decisions, while also working towards clear performance goals. You will act as a trusted point of contact for aspiring pilots, helping them understand their options and confidently progress through enrolment.
This is consultative sales, not cold calling. You will be responding to warm enquiries from individuals who are actively exploring a career in aviation.
Responsibities:
* Act as the first point of contact for prospective trainees, providing a welcoming and professional experience
* Build strong, trusted relationships through email, telephone, video calls, face-to-face meetings, and social media
* Conduct one-to-one consultations and information sessions, helping candidates understand training programmes, costs, funding options, and career pathways
* Guide applicants step-by-step through the admissions and enrolment process
* Work closely with marketing, finance, and operations teams to ensure a smooth and supportive journey for each student
* Follow up with enquiries generated via marketing campaigns, open days, and partner organisations
* Represent Skyborne at events and open days across the UK and Europe (as required)
* Use Salesforce CRM to manage enquiries, track engagement, and monitor progress
* Achieve enrolment targets through quality conversations and effective follow-up
* Coordinate with finance teams to support initial payments and onboarding
Qualifications
You do not need an aviation background, what matters most is your communication style, empathy, and ability to build trust.
You may be a great fit if you:
* Enjoy helping people make informed, life-changing decisions
* Are confident communicating with a wide range of individuals
* Have experience in customer liaison, admissions, recruitment, education, training, hospitality, or consultative sales
* Are organised, detail-oriented, and comfortable managing multiple enquiries
* Are commercially aware and motivated by achieving meaningful outcomes
* Are confident using CRM systems or keen to learn (Salesforce experience is a plus)
* Must hold a UK Driving Licence
Additional Information
Salary: £30,000-£35,000 per annum
Hours: 40 hours per week
We are committed to offering the most competitive benefits package, including:
* 25 days paid annual leave + 8 bank holidays (based on 5-day working week)
* Generous pension scheme
* Private health care
* Life assurance scheme
* Discounts with corporate partners
* Free on-site parking
* Access to state-of-the-art training facilities and resources
* Opportunity to work with a dynamic and supportive team – This instead - A supportive, inclusive team environment
* Opportunities for progression within a growing global aviation academy