Salary: £29,000 - 29,000 per year Requirements:
* Exceptional customer service and communication skills
* Strong problem-solving and prioritization abilities
* Knowledge of Active Directory, Windows Server 2012+
* Familiarity with Windows 10+, Microsoft Office
* Experience with Microsoft 365 Administration
* Understanding of networking fundamentals (DNS, DHCP, Email)
* Knowledge of VoIP systems
* Experience with MS Teams and SharePoint Online
* Familiarity with Apple products
Responsibilities:
* Provide first line support to clients via phone and email
* Troubleshoot and resolve technical issues
* Assist with the administration of Microsoft 365 and other technologies
* Maintain and update documentation related to support processes
* Collaborate with team members to improve service quality
* Escalate unresolved issues to higher support levels as necessary
Technologies:
* Active Directory
* Support
* Microsoft 365
* MS Teams
* SharePoint
* Windows
* Office 365
More:
We are an expanding Managed Service Provider (MSP) seeking an experienced 1st Line Support Engineer to join our team. We offer a starting salary of £29,000 plus benefits, along with a clear career path into 2nd line and service desk lead opportunities for the right candidate. Join us and become part of a dynamic team dedicated to providing exceptional service.
last updated 1 week of 2026