Account Manager
We have several fantastic opportunities for Account Manager with a minimum of 12 months experience driving client retention and renewals with a consultative sales style.
Salary: £28k–£29k
Realistic commission (first year): £5,000–£10,000
Position:
Own client retention, delivery satisfaction and commercial growth for a portfolio of clients — act as the main point of contact and the bridge between clients and delivery teams.
Key responsibilities:
* Build strong, trusted relationships with client stakeholders; be the day-to-day contact.
* Drive client retention and renewals; own renewal conversations and commercial outcomes.
* Deliver regular performance reviews and reporting that show value and next steps.
* Identify expansion opportunities and work with Sales/Delivery to upsell where appropriate.
* Coordinate delivery and data teams to ensure meetings booked meet client expectations.
* Maintain immaculate account records in Salesforce; produce account plans and roadmaps.
* Proactively solve issues and manage escalations to a timely resolution.
Who we’re looking for:
Culture fit
* Warm, dependable and collaborative — gets on with people and makes them feel confident in your ownership.
* Invested in clients and the team; willing to roll up sleeves and help improve delivery where needed.
Style of selling
* Consultative and outcome-led: emotional selling that uncovers pain, desired outcomes and the commercial impact of solving a problem.
* Confident running strategic conversations and translating metrics into stories that compel renewals and upsell.
Experience & skills
* 12 months’ + experience in B2B sales/account management, sales or 360 recruitment.
* Strong commercial mindset — able to read metrics, tell a story and make recommendations.
* Comfortable owning retention targets and running renewal conversations.
* Excellent communicator and organiser; confident running client review meetings.
* Experience with Salesforce and basic data/analysis skills preferred.
* Empathetic, proactive and solutions-oriented.
KPIs / success measures
* Client retention rate and renewal %.
* Account revenue growth / upsell value.
* NPS / client satisfaction scores and delivery quality metrics.
* Timeliness and quality of client reporting and account plans.
Progression & training
* AM → Senior AM progression based on retention performance, account growth, client feedback and leadership behaviours.
* We provide coaching, sales & account management training and time for strategic account work.
Benefits
* Competitive salary within the stated range and the realistic commission above (£5k–£10k first year).
* Uncapped commission
* Standard benefits (wellbeing support, training, flexible leave).
* Clear ownership, visible impact and a supportive, informal team culture