Overview
As a Be Well Receptionist, you will work within the various leisure facilities across the Borough. You will act as the first point of contact for service users and will support customers with a range of enquiries including bookings for swimming lessons and gym sessions, and promote the benefits of the Be Well membership packages.
Responsibilities
* Act as the first point of contact for service users, providing comprehensive and effective telephony, online and face-to-face customer advisory service.
* Support customers with a range of enquiries, including bookings for swimming lessons and gym sessions.
* Promote the benefits of the Be Well membership packages.
Actively engage and provide professional responses to resolve customer queries using effective communication skills.
Qualifications
* Ability to plan, work, and manage time efficiently and effectively.
* Good organisational, verbal and written communication skills.
* Good knowledge of computer systems and experience in inputting and extracting data such as databases, spreadsheets, word‑processing packages, and email.
* Experience in a customer service environment is beneficial.
About Wigan Council
Wigan Council has been voted Overall Council of the Year at the APSE Awards. We are signed up to the Greater Manchester Continuous Service Commitment, ensuring that your service will be continuous or 'unbroken' between the supporting organisations. The Progress with Unity plan is a place movement for change for the next decade, bringing a new era for Wigan Borough.
Salary & Hours
Salary: Grade 3, £1,340 - £1,382 per annum. (£12.85 - £13.26 per hour)
Hours: 2 hours per week (This role operates on an annualised hours contract. The hours will need to be worked flexibly to meet service needs. You may be required to work additional hours.)
Benefits
We are on a journey to build a workforce reflective of our Borough. We are committed to fostering diverse teams where everybody can bring their authentic selves to work and feel that they belong. If you want to work for a Council where everybody is encouraged to meet their full potential and make a difference in our neighbourhoods, we would love to hear from you!
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