Job Title: Specialist Healthcare Passenger Assistant
Location: Brent & Harrow, Greater London
Contract Type: Temporary
Hours: Shift-based: split shifts
Salary: Competitive – Dependent on Experience and Qualifications
About the Role:
We are seeking compassionate, dedicated, and highly skilled Specialist Healthcare Passenger Assistants to join our transport support team for Brent and Harrow Council. This is a rewarding opportunity to support children and vulnerable adults with complex health needs on their daily journeys to and from educational or care settings.
As a Specialist Healthcare Passenger Assistant, you will be responsible for ensuring the comfort, dignity, and safety of service users during transport, while being fully prepared to respond to any medical or behavioural needs that may arise.
Key Responsibilities:
Safely escort and support passengers with complex health needs during transport
Administer emergency medication and assist with seizure or epilepsy management
Provide physical, emotional, and behavioural support in line with specialist training
Report any incidents, accidents, or safeguarding concerns promptly and accurately
Communicate effectively with drivers, families, carers, schools, and transport managers
Essential Training & Qualifications (General):
All applicants must hold or be willing to complete training in:
PATS (Passenger Assistant Training Scheme)
First Aid & Anaphylaxis Awareness (incl. EpiPen use – Red Cross / St John Ambulance certified)
Child Protection / Safeguarding Vulnerable Persons
Disability Awareness
Dealing with Challenging Behaviour (Positive Handling)
Manual Handling
Health & Safety (incl. incident and accident reporting)
Specialist Training (Required):
Applicants for this Specialist role must already hold OR be willing to undertake training in:
Administration of Emergency Medication, including Buccal Midazolam
Severe Epilepsy Care
BSL (British Sign Language) Certification
Suction Emergency Care
Physical Intervention
Other relevant Specialist or Medical Care qualifications
Who We’re Looking For:
Experience working with children or adults with special educational needs and disabilities (SEND)
A calm, patient, and reliable individual who can handle medical or behavioural incidents confidently
Strong communication and observational skills
A team player who is also capable of working independently
Additional Information:
Enhanced DBS check required (can be arranged during onboarding)
Full training and ongoing support provided
Flexible hours available to suit your schedule
How to Apply:
If you meet the above criteria and are passionate about supporting vulnerable individuals in your community, we would love to hear from you. Please submit your CV and a brief cover note explaining your suitability for the role.