Client Engagement and Relationship
* Develop strategic approaches for all existing and new clients.
* Utilize strategic agility to identify and solve client business or brand issues.
* Maintain and develop key client relationships.
* Implement strategic branding and practice-specific resources into the team.
* Identify, execute, and convert client business opportunities.
* Perform projects based on client requirements to gain confidence.
* Educate and influence clients to sell strategic and creative solutions.
* Conduct negotiations in mutual best interest of clients.
* Achieve positive reviews from clients on quarterly satisfaction surveys (ACSAT).
* Initiate and execute revenue-generating client engagements and meet targets.
* Assist project managers in directing complex, large-scale client engagements.
* Lead client strategic planning engagements.
Delivery Management
* Maintain direct oversight of end-to-end delivery requirements, including onshore and offshore operations.
* Own onshore operations for respective client areas such as contact centres, finance, actuarial, and IQA.
* Manage people for onshore and indirectly manage offshore teams, including morale, motivation, incentives, etc.
* Drive continuous improvement and transformation programs aligned with business goals annually, 3-year, and 5-year plans.
* Develop expertise in the Insurance domain, shaping future service and proposition visions for the HCL Insurance business.
* Lead and motivate the modernization of the Product and Technology estate within IBS.
Revenue and Profit Management
* Develop mutually beneficial solutions to grow client relationships.
* Identify emerging client needs and develop new products and services.
* Monitor and manage account profitability above margin targets.
* Implement cost optimization programs to meet cost objectives.
* Develop accurate quarterly and annual revenue forecasts for each account.
* Present performance reports weekly, monthly, quarterly, and annually.
Qualifications and Education Requirements
* Preferably a degree or professional qualification; minimum 15 years of client relationship and delivery management experience, especially in transforming Insurance/FS companies. Management experience at the Director level, delivering strategic change impacting shareholder value, risk, complexity, and financial size.
Skills/Knowledge/Experience
* Strong experience in Life and Pensions Insurance domain.
* Excellent communication skills, capable of inspiring teams and recognizing potential. Man (or woman) management skills are essential.
* Proven track record in growing accounts and winning new business across experiential, digital, and financial services sectors.
* Strategic insight into clients' businesses, with deep sector knowledge.
* People management skills.
* Ability to understand and measure the impact of strategies and activities on business.
* Build and maintain deep internal and external relationships.
* Operate with a global mindset, understanding broader contexts.
* Expertise in delivering client and company strategic programs.
* Understand organizational risks and controls to mitigate them.
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