Job Description
About Us
We are a fast-growing and ambitious company providing Corporate Hospitality, VIP tickets, and exclusive experiences to Sport and Music events. We work with corporate clients and high net worth individuals to deliver exceptional experiences to some of the world’s best events.
Role Overview
We are looking for a Customer Experience & Fulfilment executive to join our team and support our growing business. This role requires a dynamic and adaptable individual who thrives in a fast-paced environment and is willing to go above and beyond for our clients.
Key Responsibilities
* Ensure customer satisfaction by delivering a seamless experience from purchase to post event feedback.
* Manage the fulfilment process, ensuring accurate and timely delivery of tickets and packages.
* Communicate professionally with clients via email and phone, providing updates and support.
* Maintain accurate records of client interactions and fulfilment progress using Microsoft Excel, Word, and Outlook.
* Ability to manage multiple tasks and prioritise effectively
* Coordinate with internal teams and external partners to ensure smooth execution of client bookings.
* Assist in resolving any client queries or issues promptly and professionally.
* Uphold high standards of presentation and professionalism in all client interactions.
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Key Requirements
o Experience in a customer service, fulfilment, or administrative role (preferably within hospitality, events, or a similar industry).
o Strong attention to detail and excellent organisational skills.
o Professional and hard-working attitude with a passion for delivering outstanding service.
o Ability to work efficiently in a fast-paced and dynamic environment.
o Strong written and verbal communication skills in English.
o Proficiency in Microsoft applications, particularly Excel, Word, and Outlook.
o A well-presented and professional image that reflects our high standards.
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What We Offer
o An exciting role in a growing company with a vibrant and dynamic team.
o Opportunities for career development within the corporate hospitality and events industry.
o A professional and supportive work environment.
o Competitive salary and benefits package.
If you are a highly motivated and detail-oriented individual who thrives in a fast-paced setting and enjoys delivering exceptional service, we would love to hear from you!