Customer Research Analyst - Nottingham City
New role subject to consultation
Contract type: Permanent
Hours: Full-time, 35 hours
Location: Head Office, Nottingham (Hybrid working, minimum 2 days per week)
Application process: Please apply via the application button which will direct you to our careers site. If you require any adjustments to assist you in applying, please contact
As a Research Analyst, you’ll help us get to know our customers better - who they are, what they need, and how they experience our savings, mortgages, and services. Working closely with our Senior Customer Research Manager, you’ll support insight projects by gathering, analysing, and presenting data that drives smarter decisions across the Society.
This is a hands-on role for someone with strong analytical skills, a curious mindset, and a passion for learning. You’ll play a key part in shaping products and services that make a real difference for our members, all while developing your own skills in a collaborative, purpose-driven environment.
Here’s a taste of what you will be doing as a Customer Research Analyst at Nottingham Building Society: -
* Support research projects – Collect, organise, and analyse data from surveys, feedback, CRM systems, and other sources to uncover customer insights.
* Assist with research design – Help deliver qualitative and quantitative research, including surveys, focus groups, and reporting.
* Maintain dashboards & reports – Keep customer behaviour and satisfaction metrics accurate and easy to interpret.
* Turn data into insight – Work with analytics teams to source and interpret data, providing actionable recommendations under the guidance of the Senior Customer Research Manager.
* Spot trends & opportunities – Identify emerging customer issues and contribute to segmentation, journey mapping, and continuous improvement initiatives.
* Collaborate across teams – Work with Marketing, Product, Customer Service, and Operations to ensure insights shape decisions and improve member experiences.
About you: -
* Comfortable leaning, analysing, and presenting data in a clear, engaging way.
* Interested in customer behaviour, research methods, and continuous learning.
* Familiar with tools like Excel and Power BI
* Knowledge and experience with Python/R
* Able to turn complex information into simple, actionable insights.
* Structured approach to problem-solving and managing multiple priorities.
* Takes ownership of tasks and brings ideas to improve processes and outputs.
Reward & Benefits -
1. A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, Medicash healthcare scheme, 29 days annual leave plus