Overview
We are excited you have visited our Careers page. We are seeking talented individuals that are excellent in their field of expertise and are posed with all potential and skills necessary to help us meet future business challenges.
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Role
Job title: Customer Service Agent
Reference: SEP20250685
Expiry date: 2025-10-08 12:10:00.000
Location: Crawley
Salary: £29,407.35 + Bonus
Weekly Hours: 42.5 hours / week
Benefits: .
Company: Northgate Vehicle Hire
As the UK’s leading vehicle rental specialists, we make a commitment to keep our customers mobile, that’s what we do.
What you will do
As a Customer Service Agent, you expertly bring to life the Northgate experience, managing the needs of customers, colleagues and managers to ensure our vehicles are where we need them to be, when we need them to be there.
Life as a Customer Service Agent with Northgate Vehicle Hire
Our branches are busy, fast-paced places to be. You will be right at the very centre of it as a Customer Service Agent. You’re often the first point of contact for customers; delivering a great service with a smile is second nature. You excel at juggling multiple tasks—sourcing vehicles to enable bookings, resolving customer rental queries, administering customer accounts, and overseeing daily vehicle movements in and out of the branch.
You don’t need any prior industry or vehicle rental administration experience to join our team, as our proven induction training will cover that. However, you’ll need all of your customer service know-how, administration skill, and most importantly your calm, ‘can-do’ attitude (along with a Full UK or EU Driving Licence) to get things done.
What we offer
As a Customer Service Agent with Northgate Vehicle Hire, we offer:
Of course, a great basic salary, but there’s much more available at Northgate Vehicle Hire. Some of our most popular benefits include (but aren’t limited to)…
* A fantastic quarterly bonus scheme (up to £1,407 pa OTE)
* 24 days annual leave rising to 26 days with service (+ bank holidays) and an extra day’s leave to celebrate your birthday
* free life assurance
* well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
* exclusive colleague vehicle-leasing schemes
* pension & save-as-you-earn share scheme
* Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few)
* We recently launched Stream for all colleagues - a Financial Wellbeing app that gives you more control over your pay. It lets you choose when to get paid, lets you save monthly, and provides access to discounts, a financial coach, and more.
With over 60 branches nationwide, Northgate Vehicle Hire is the UK’s go-to provider of light commercial vehicle rental solutions, partnering with some of the country’s most well-known organisations. We have gained a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.
We are also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Few other companies can match the support, development opportunities and long-term security we offer. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.
We are agile. We are experts. We are imaginative. We are reliable.
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