Location: Flexible
Employees are provided with an office base, but this role can be based at any of our offices across Wales.
Application Guidance
Please read the application guidance before submitting your application form. We are unable to accept CVs as part of the recruitment process, and CVs submitted will not be considered.
Job Introduction
An exciting opportunity has arisen within our Housing Services team for a Senior Debt Adviser to support Shelter Cymru’s Arian Project. This project aims to provide clients with vital welfare benefits and debt advice when financial worries threaten their housing security.
The role will support our frontline housing staff by offering expert guidance, building their confidence in dealing with debt-related issues, and delivering direct casework for more complex cases—helping us offer a more comprehensive and effective service to those in need.
Benefits and Working Arrangements
* 29 days annual leave plus 2 Shelter Cymru days and public holidays (pro-rata for part-time staff and those joining part-way through the year).
* Paid Carers and Compassionate leave.
* 35-hour working week for full-time employees.
* Hybrid working: We are developing a flexible and hybrid working approach with a minimum of 1 day per week in the office. Offices are located across Wales (Cardiff, Swansea, Rhyl, Felinheli, and Wrexham).
* Workplace support: Frontline workers have access to bi-monthly peer support, reflective practice groups facilitated by a counsellor, and 121 counselling sessions.
* Employee Assistance Programme: Offers support for personal issues impacting work performance, health, and wellbeing, including online resources, counselling, legal and financial support, and referrals.
* Shelter Cymru operates a contributory pension scheme with employer contributions of 4% and employee contributions of 5%.
* Non-contributory group life assurance scheme (up to twice the annual salary).
* Enhanced maternity, paternity, shared parental, and adoption pay.
Our Commitment
We are committed to making a difference in the housing emergency. Our team of over 100 employees and volunteers across Wales work tirelessly to support those in need. Our roles offer challenging and rewarding careers and volunteering opportunities.
At Shelter Cymru, we believe passionately in our mission, value our staff, and strive to make a difference. We consider working here more than just a job—it's about being part of a close-knit team dedicated to helping others and effecting change.
Join Us
We offer a supportive work environment and an excellent benefits package. For more details, please visit the recruitment page on our website.
Shelter Cymru recruits based on merit and values diversity. We particularly welcome applications from Black, Asian, and Minority Ethnic individuals, who are underrepresented in our workforce.
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