Overview
We are seeking an experienced and strategic General Manager to oversee and drive the operational and financial performance of key services within our Surgical Division. Covering designated specialty portfolios – Audiology, Head and Neck (ENT, Oral Surgery and Orthodontics) and Urology – this role requires close collaboration with clinical and operational teams to ensure high-quality patient care, operational efficiency, and achievement of key performance targets. This is a new role within the senior leadership team and the successful candidate will drive the division’s objectives and service strategies for the forthcoming year.
This position involves working across multiple sites: Watford General Hospital, St Albans City Hospital and occasionally Hemel Hospital. The post will have direct line management responsibility for a number of staff and reports to the Deputy Director of Operations for the Surgical Division. This role requires regular time on site (80%) and cannot be fully remote. Flexible working arrangements are supported, but anything less than 0.8 WTE cannot be considered due to service requirements. Interviews will be held in person at the Watford site.
Responsibilities
* Lead the development of service improvement and business plans aligned with divisional goals.
* Introduce innovative management strategies to optimise efficiency across services.
* Collaborate with community, social care, and academic partners to support broader healthcare objectives.
* Track and report performance against national and local targets, driving improvements.
* Ensure departments within your portfolio meet key service and quality standards.
* Lead weekly PTL meetings and support escalations to ensure smooth operations.
* Oversee budgets, ensuring financial targets are met and income is optimised.
* Contribute to cost improvement initiatives and business case development for service reconfigurations.
* Ensure the workforce is effectively planned and resourced with the right skills to meet service demands.
* Lead, motivate, and develop teams to support continuous performance improvement.
* Oversee recruitment, appraisals, and staff development.
* Regularly engage with clinical teams, staff, and senior management to ensure transparency and align objectives.
* Address sensitive issues, manage complaints, and ensure effective communication throughout the team.
Qualifications and Experience
* Proven experience in a senior operational or managerial role within healthcare.
* Strong understanding of financial management, performance targets, and budget oversight.
* Ability to lead teams and influence stakeholders at all levels.
* Excellent Communication Skills And Experience Working In Multidisciplinary Teams.
Context and Strategic Fit
With a new hospital planned for Watford and work underway to update theatres at St Albans City Hospital, this is an exciting time to join us. We are building on the success of our award-winning virtual hospital and re-imagining models of care, working more closely with partners and leveraging advances in digital healthcare. Staff wellbeing and development are a priority, as is innovation in improving clinical care, outcomes and patient experience. Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive.
Working Arrangements and Benefits
We offer a variety of flexible working options to support a good work-life balance. For details visit: www.westhertshospitals.nhs.uk/flexibleworking
EEO and support: If you have a disability or long-term health condition and require support or guidance, please contact westherts.recruitment@nhs.net. If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving, please indicate this on the application form.
We reserve the right to close this advert early due to the volume of applicants. If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.
Contact for Further Details
For informal visits or further details: Name: Lesley Fuell, Job title: PA to Divisional Director and Divisional Manager, Email: lesley.fuell@nhs.net, Telephone: 07435798614
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