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Based from home and working throughout the ROI and the UK, reporting to the Field Service Supervisor(s), Area Field Service Manager(s) and /or indirectly the National Service Manager, the Press Electrical Engineer (Mechatronic) is responsible for providing on-site and remote support for Heidelberg products. The role requires flexibility in working hours and overnight stays as needed.
Supporting Helpdesk / remote support duties when required.
Skills
The Press Electrical (Mechatronic) Engineer should have a recognized engineering qualification (such as BTEC or City & Guilds) with a broad range of electrical, mechanical, and computer-based engineering skills.
Experience working on commercial equipment in a production environment, both independently and as part of a team, is required.
A positive attitude towards customer service is essential, along with the ability to work well within a team and demonstrate individual initiative to meet service targets and KPIs. Good communication, IT, and customer liaison skills are also necessary.
Responsibilities
* Install, investigate, and repair electrical and mechanical faults on Heidelberg machines as assigned by the CSC or supervisors.
* Plan and prepare the necessary parts, equipment, and resources for repairs promptly.
* Communicate clearly about escalations, problems, concerns, or delays to relevant parties and follow up with reports if needed.
* Assist customers and staff in identifying spare parts.
* Maintain clear verbal and written communication with customers, take ownership of faults/calls.
* Support colleagues and other SSUs when required.
* Demonstrate flexibility in working hours and cross-skill where possible.
* Provide Helpdesk, telephone, and remote support as needed.
* Follow health and safety regulations, company policies, and procedures.
Additional responsibilities may be assigned by the company from time to time.
Why work for HEIDELBERG?
HEIDELBERG has a rich history of over 170 years, combining innovation with tradition. We aim to shape our future and invite future employees to actively contribute to this vision. We value proactive individuals who can turn ideas into reality and work collaboratively to build a sustainable future. We offer personal development programs, attractive compensation, a modern working environment, and excellent social benefits.
Good to know
Not all candidates will meet every requirement. Even if you do not fulfill all criteria, we encourage you to apply.
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