Position: Work Planner / Scheduler Base Location: Woking Working Pattern: Permanent / Full Time / 40 hours per week Salary: £25,000 to £27,000 per year What we Offer: Career stability with a growing organisation. Pension scheme, Life assurance & access to flexible benefits scheme. 29 days annual leave (Inc. statutory bank holidays, Christmas/New Year Closure!) Career stability with a growing organisation. Plus, other benefits for you and your family. Role Overview: Our teams are growing, and we have an excellent opportunity for you to join Sureserve as a Retrofit Planner / Scheduler to join Retrofit Team at our office in Woking. The role will involve you dealing with our customers to ensure a smooth process when arranging the workload being carried out at their properties, as well as scheduling the work with our construction teams to carry out the planned work. We are looking for a candidate who has experience within an office environment, preferably within the construction sector, with a friendly manner who may have previously gained experience from any scheduling or customer related role. Most importantly for the role you will have excellent communication, planning and IT skills. What will you be doing? Liaising with the customers to organise the times and dates and schedule the work to be carried out at their properties. Scheduling jobs with the various teams and managing their workload. Being the first point of contact with the customers and dealing with inbound and outbound enquiries via telephone or email. Log all activities in a timely manner on company’s CRM system What Should You Have? Previous experience within customer service, inbound/outbound calls and job scheduling/planning. Good verbal communication skills. Previous experience within the construction industry, or a Retrofit environment. Self-motivated and happy to work alone and as part of a team when required Be prepared to learn new skills and undertake new activities in line with company growth and personal development with the team. About Sureserve: At Sureserve, excellence is not just an expectation; it's our standard. With a driven team of nearly 600 professionals, we are at the forefront of providing stellar asset and energy services across the UK. Our mission is simple yet powerful: to elevate the quality of life in the communities we serve by innovating and improving the spaces where people reside, work, and gather. Working with an Equal Opportunity Employer Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Please note, Eligibility to work in the UK is required, and candidates will undergo employment screening prior to starting employment.