General duties • Technical assistance of our products and systems generally as follows, both on site and phone / email support: - o As per customer / sales staff requests. o As per received enquiries provided by others. o Consultant specified projects in conjunction with our sales staff. o As per requests from distributors. o To assist other engineers and / or service partners. Specific tasks • Provide telephone, email and site support for our systems and products. • Provide telephone, email and site support for GIH systems and products. • In the case of GIH products, provide assistance to our spare parts staff to facilitate ordering of the spare parts with the relevant factory. • This role will require site or customer visits - o To assist sales staff with customer technical support. o Commissioning of our systems and products. o Technical assistance, including troubleshooting, installation / configuration support. • Liaise with EU factories, Japan and Germany as required. • Keep an accessible database of technical literature, including, service, technical, spare parts, operational and installation manuals • Create product technical comparisons as required. • Attend external training as required e.g. factory or elsewhere. • Complete questionnaires in the research and development of new products. • Assist keeping the training rooms and ...