Location: Chester HQ - 5 days per week in the office. Salary: £28,000 to £30,000 per annum ⏰ Working Days & Hours: Monday to Friday, 37.5 hours per week ️ Team: Estates & Facilities Reporting to: Group Facilities & H&S Manager At Forge Holiday Group, we don’t just do holidays, we create memories. With market-leading brands like Sykes Holiday Cottages, Forest Holidays and Bachcare in New Zealand, we’re 1,700 strong and powered by four values: One Business, Keep it Simple, Grow & Learn, Sustainable Impact. We’re looking for a Facilities Co-ordinator to help keep our sites safe, compliant, and running smoothly. If you love variety, organisation, problem-solving, and being the friendly go-to person who makes things happen behind the scenes, this could be the perfect fit for you. About the Facilities Co-ordinator Role: As Facilities Co-ordinator, you’ll be the engine that keeps our Estates & Facilities function moving. You'll schedule and track maintenance, support compliance checks, liaise with contractors, manage helpdesk activity, and ensure our buildings and infrastructure remain safe, well-maintained, and operational. This is a busy, hands-on coordination role at the heart of our FM operations, supporting both day-to-day continuity and long-term planning across multiple sites. What You’ll Do: Coordinate planned and reactive maintenance (PPM & reactive works) Act as the first point of contact for contractors visiting site Track and report key compliance tasks (fire safety, water hygiene, electrical testing, etc.) Manage FM helpdesk/CAFM requests and allocate tasks appropriately Support asset management, stock monitoring, and equipment records Assist with RAMS checks, permits to work, and site health & safety activity Provide on-site support for audits, inspections, and minor works Keep documentation accurate and up to date across all FM systems Liaise with site teams to ensure maintenance issues are resolved quickly and professionally Support sustainability initiatives such as waste reduction and energy efficiency Assist with emergency response (e.g., water leaks, outages) Provide admin and coordination support for wider Estates & FM projects, including PO raising and scheduling What You’ll Bring: ✅ Level 2 or 3 qualification in Facilities Management, Building Services, or related field (or willingness to work toward IWFM Level 3) ✅ Basic Health & Safety certification (IOSH Working Safely or Managing Safely) ✅ Confident IT user, proficient in Microsoft Office and comfortable with CAFM systems ✅ Strong organisational and admin skills ✅ Excellent communication and customer service abilities ✅ Ability to multitask and prioritise in a dynamic environment Even Better If You Have… ➡️ IWFM Level 4 or 5 Certificate/Diploma ➡️ NEBOSH General Certificate ➡️ Experience with CAFM or asset management systems (e.g., Concept Evolution, Planon) ➡️ First Aid at Work ➡️ Manual Handling or Working at Height training ➡️ Sustainability/environmental training (IEMA, internal modules, etc.) ➡️ Membership with IWFM, BIFM, or British Safety Council What You’ll Be Part Of: You'll play a key role in supporting; Operational continuity across site (including weekly FOH cover) Statutory compliance monitoring for fire alarms, emergency lighting, water hygiene and more Effective delivery of minor works and maintenance activities Accurate use of CAFM and helpdesk systems Health & safety inspections and incident reporting Stock management, asset tagging, and lifecycle tracking Contractor inductions, RAMS reviews, and permits Sustainability improvements across the estate Emergency response coordination Larger estates and FM projects, from data gathering to communication Forge Holiday Group Benefits Annual STIP Company-wide Bonus performance-based bonus 33 days holiday (incl. bank hols) extra days for long service Your birthday off 2 paid volunteering days Enhanced Maternity and Paternity Leave - (24 weeks maternity, 3 weeks paternity at 100% pay) B Corp certified, we care about people & planet Exclusive holiday discounts for you, friends, and family Wellbeing perks, gym access at HQ, health cash plan Hybrid working & on-site parking Training & development to keep you growing Reasonable Adjustments: We’re at our best when everyone can bring their authentic self to work. We welcome applications from people of all backgrounds and experiences, recognising the power of diverse perspectives. If you need adjustments during the recruitment process, our team will be happy to help. If you’re organised, proactive, great with people, and passionate about keeping workplaces safe and running smoothly, we’d love to hear from you. Apply now!