Job description:
General Manager
Location: Waterlooville, Permanent, Hybrid
Reporting to: Managing Director
Giftpro is a leading hospitality gift voucher platform, powering branded gifting experiences for some of the industry's best-known names. Following our move to Waterlooville, we're creating a senior leadership role to help take Giftpro into its next phase of growth.
We're looking for a commercially minded General Manager to own the day-to-day performance of the business. Working closely with the Managing Director, you'll lead teams across fulfilment, support, onboarding, sales and account management, while shaping product priorities with our development partners.
This is a hands-on role for someone who enjoys turning strategy into execution — driving performance, improving operations, and protecting excellent customer experience.
What you'll do
Own operational performance and delivery of the Giftpro strategy
Lead and develop a multi-functional team
Drive product priorities with development partners
Partner on forecasting, performance tracking and commercial planning
Improve systems, processes and service delivery
Build strong relationships with key customers and suppliers
Identify and execute revenue growth and cost optimisation initiatives
Why Join Us?
Competitive salary + benefits
25 days holiday + your birthday off
Private medical insurance (Bupa) & health cash plan
Life assurance & income protection
Enhanced parental leave & family wellbeing support
Perkbox discounts & perks
Generous pension contributions
Hybrid working model
This is a rare opportunity to take ownership of a proven product and help shape the future of a growing hospitality technology business — right at the start of an exciting new chapter in Waterlooville.