Senior IT Support Engineer (12-month FTC, London) £45,000 – £50,000 Benefits 4 days onsite (Barbican) We’re looking for a Senior IT Support Engineer to join our London IT team on a 12-month fixed term contract (maternity cover). This is a hands-on role acting as the escalation point for 1st and 2nd line support, with opportunities to work across elements of 3rd line infrastructure and projects. The Role * As part of a small, collaborative IT team, you’ll be the go-to technical lead for user support and endpoint management. You’ll: * Act as escalation point for complex service desk tickets (Windows, iOS, M365). * Lead on Microsoft 365 administration and Intune device management. * Support and guide junior team members, sharing knowledge and best practice. * Troubleshoot and resolve hardware/software issues across PCs, laptops, iPhones, iPads. * Provide AV support and assist with network diagnostics where required. * Work with vendors and partners to manage repairs, replacements, and escalations. * Contribute to proactive monitoring, documentation, and ITIL-based processes. What We’re Looking For * Proven background in 2nd line IT support with experience handling escalations. * Strong hands-on knowledge of Microsoft 365 & Intune (essential). * Excellent communication skills and a customer-first mindset. * Confident diagnosing and resolving a wide range of desktop and mobile issues. * Experience with Active Directory, endpoint imaging, and ITIL processes. * Desirable: AV support experience, network troubleshooting, or exposure to 3rd line environments. Why Join Us? * Be part of a tight-knit London IT team of 5, where your impact is visible. * Gain 3rd line exposure while strengthening your M365 and Intune expertise. * Work in a creative, design-led environment where IT is valued and visible. * Convenient Central London location (closest tube: Barbican). * Contract: 12-month FTC (maternity cover), Monday–Friday (9am–6pm), 4 days in office (Monday required onsite). Interested? If you’re a proactive Senior Support Engineer who thrives in a people-focused environment and wants to build on your M365/Intune skills with real 3rd line exposure, we’d love to hear from you