Salary - £33,754 - £36,612
Location - Galashiels, Scottish Borders
Hours - 35 hours per week
Closing Date - 26th March 2026 at 23:55
Reference - 3321
Employment Type - Permanent
Overview
To serve the people of Scotland, Social Security Scotland needs to ensure access to our support services within local communities across Scotland. This job is an exciting opportunity to deliver a face-to-face service to support clients across the Scottish Borders Local Authority area.
This post will be based within the Scottish Borders Local Authority area. In all instances the successful candidate must be prepared to travel and work across neighbouring Local Authority areas to meet client demand. This will be the Midlothian, East Lothian, Edinburgh and West Lothian Local Authority areas.
As a Client Support Advisor, you will build rapport and help people understand the benefits they may be entitled to and how to access them through tailored one-to-one support.
Every day will be different, but one thing will always be the same – you will treat all clients with dignity, fairness and respect. To do this you will be an ambassador for Social Security Scotland and provide a visible presence across the local area.
Main Duties
* You will have excellent communication skills to listen to clients and clearly explain the benefits they may be entitled to, helping them to complete online and paper applications.
* You will have good attention to detail to support clients through the application process and any follow up actions relating to their case.
* We need you to be motivated, with the ability to travel to carry out home and outreach visits.
* You need to be able to work independently as well as part of a team.
* You will need to be independent and confident managing your own workload and diary to make the most of your day.
* You will provide accurate advice to our clients; personally escalate complex enquiries and complaints and signpost clients to additional support they may be entitled to.
* You will work in a shared environment with other agencies, so you need to be someone who can create and maintain strong relationships with local bodies to continuously improve the quality of our service.
* You will deal with clients sensitively and appropriately and uphold our values of dignity, fairness and respect.
* We will look to you to make sure services are provided on a value for money basis.
* We will need you to abide by data protection regulations and make sure personal and sensitive information is secure at all times.
* You will be expected to have awareness of the benefits Social Security Scotland deliver and to signpost to other support organisations when appropriate. Relevant training will be provided.
Further Information
Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment, should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process, please contact us at Recruitment@socialsecurity.gov.scot.
#J-18808-Ljbffr