The Department for Work and Pensions (DWP) is seeking a Lead Technical Architect to spearhead the architecture design for the Digital Channels Contact Centre (DC3). You will play a critical role in transforming traditional services into a fully integrated omni-channel platform, shaping high-impact strategies and influencing senior stakeholders.
The ideal candidate will possess extensive experience in telephony technologies such as Cisco and Avaya, and have a strong understanding of AI and cloud architectures. The role offers a hybrid working model, generous leave, and competitive compensation.
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