Join to apply for the Customer Advisor - 10 hours role at JoJo Maman Bébé
Your role in the JoJo story…
Do you dream of a role where you can make meaningful contributions that finish in days well spent? If you're ready to begin a fabulous adventure and you're passionate about retail, we have the perfect role for you!
Each JoJo store is unique whether that’s trading over two floors, having a quirky layout or being situated in an interesting place. They have a life of their own. Our Unique Selling Point (USP) in this ever-changing retail world is the relationship we build with our customers, many of them loyal to our brand and to their local store team. This is where you come in - you’ll be the face of JoJo providing a fantastic level of customer care and service that we are renowned for and one we pride ourselves in upholding always. You’ll be guiding, informing, and assisting our customers in the correct purchase of our huge range of clothing and products. This could be an expectant parent, an excited grandparent or other friends or family.
Our B Corp principles are so important, and every member of our teams will always uphold them. As we move into a digital retail world, offering an Omni-Channel customer service is expected as this builds on customer loyalty.
Responsibilities
* Assisting our customers in many different and sometimes diverse situations, from bra measuring or discussing our maternity wear, to demonstrating a baby carrier to an intrigued parent.
* Preparing Omni-Channel orders.
* Liaising with customers in store or via the phone on Omni-Channel orders.
* Using our digital or virtual learning platforms to continuously develop your knowledge and retail skills.
* Embracing new product knowledge or learning to increase sales opportunities.
* Actively listening to our customers’ needs and working out what the best solution is for them.
* Taking pride in keeping your store looking immaculate.
* A typical week would be 10 hours (2 x 5) hour shift; flexibility is required in line with store requirements.
Skills And Qualities
* Previous retail, customer service and sales experience
* Competent IT skills and excellent systems ability, with an aptitude to pick up new systems quickly
* The ability to learn and retain a high level of product information and be able to communicate this effectively to our customers
* A self-developing mentality and a curiosity to learn new products independently
* Ability to demonstrate a level of sales ability through active listening, empathy, and an understanding of customers’ needs
* Ability to work harmoniously and respectfully within a small team
* Flexibility to work in a retail environment open 7 days a week
* Keen eye for detail to help keep stores at a high standard
Perks And Benefits
* Extra day of annual leave for each year you’re with us, up to 38 days
* Birthday day off
* Non-contractual bonus scheme
* Enhanced pension scheme
* Cycle to work scheme
* Financial wellbeing app
* Saving schemes and salary advances
* Flexible work options
* Employee recognition programme
* Volunteer days to support communities
* Health and Wellbeing hub
* Specsavers voucher for sight test and glasses contribution
* 40% discount on JoJo branded products
* Learning and development opportunities
About JoJo Maman Bébé
We make happy and helpful clothes and products for children, in over 50 locations across the UK and Ireland and online. As a B Corp, we strive for a sustainable future and take pride in our responsibilities to the planet and communities. We welcome diverse cultures, perspectives, and experiences to create an inclusive environment where everyone can thrive.
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