Customer Service Administrator
Location: Hybrid working (1-2 days a week in our Northampton Office)
Salary: £24K - £26K DOE + Bonus
Job Type: Full Time, Permanent, 37 Hours, Monday-Friday
OnlineDIRECT provides intermediary, business and technology services for B2B brokers to access the energy market. Over the last 25 years, we have evolved our offerings to support energy brokers establish and sustain long-term, successful businesses in the industry.
We're looking for a motivated and enthusiastic Customer Service Administrator to join our team. This role is crucial for maintaining exceptional sales back office support while providing outstanding customer service. If you're passionate about supporting customers, enjoy collaborating with a team, and want to advance your career in a challenging yet rewarding environment, we want to hear from you!
Responsibilities
* Serve as the first point of contact for our customers, providing information and guidance to complete and secure energy contracts
* Develop strong internal & external relationships to ensure a collaborative service & effective resolution of contract queries
* Deliver efficient phone service, support and query responses in line with SLA's
* Develop a comprehensive understanding of supplier specific terms and conditions to address queries accurately and support customers effectively.
Person
* At least 1-2 year's administrative and customer service experience
* A confident, friendly and professional telephone manner
* Strong attention to detail and a commitment to producing high accuracy work levels
* Excellent communication skills, both written and verbal
* Good working knowledge of the Microsoft Office Suite
* The ability to handle and resolve a wide variety of queries effectively
* Previous experience in the Utilities industry desirable
OnlineDIRECT offer a range of benefits, contributing to a well-rounded compensation package that includes financial incentives, career development and various perks designed to enhance employee's quality of life and wellbeing*. Here's a breakdown:
* Supportive Team Environment: Collaborate with a friendly and driven team
* Hybrid Working: Enjoy flexibility with remote working and office days
* Competitive salary + bonus: Rewarding pay with performance incentives
* Career Development Opportunities: Access to ongoing learning and clear pathways for progression
* Generous Holidays: 25 days + bank holidays, with the option to buy additional days and an increase with length of service
* Wellbeing Perks: Company sick pay, enhanced maternity and paternity leave, and a flexible health cash plans
* Work-Life Balance: Early Friday finishes, volunteering days, and team incentive events
* Employee Awards: Reward schemes, cycle to work, death in service (DIS), and an Assistance Program (EAP)
*Some benefits are subject to length of service
Ready to be part of a forward-thinking company in a supportive and rewarding role? Apply now to join the team!