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Head of Product & Experience - Beverage Innovation
Are you a category leader ready to define what ‘great’ looks like in the beverage experience space?
Can you turn deep industry expertise into scalable strategy?
Are you driven to build not just teams – but capability, culture, and customer loyalty?
Macgregor Black are partnering with a Beverage Manufacturing Business, we are looking for a Head of Product & Experience – Beverage Innovation to lead its brand, product, and customer proposition across the UK. This is a pivotal role within a business that partners with some of the most recognised operators in retail, hospitality, and foodservice.
You’ll take ownership of product excellence – from insight and innovation through to execution and brand storytelling. Working across a diverse, multi-site estate, you’ll shape a culture of operational brilliance, customer experience, and high-performance development.
This is more than a functional role – it’s about creating impact at scale, setting new standards in the beverage category, and elevating both people and partners.
Key Responsibilities:
* Lead and evolve a market-leading, insight-led training and development platform.
* Partner with strategic customers to build outstanding product, marketing, and operational plans.
* Own the branded and private label portfolio, working cross-functionally with development, marketing, and supply chain.
* Shape new onboarding journeys for multi-site operators and franchise clients.
* Champion innovation in equipment and technology alongside strategic manufacturing partners.
* Deliver engaging live events and content with internal and external stakeholders.
* Contribute to strategic tenders and client propositions.
* Monitor budget performance, commercial KPIs, and margin improvements.
* Build and lead a national team of category trainers and experience managers, focused on capability, consistency, and progression.
What We're Looking For:
* A proven leadership track record within the hot beverage, coffee, or drinks industry. **Must Have experience
* A deep understanding of how brand, product, and operational delivery come together.
* Strong commercial insight, able to blend strategy with on-the-ground execution.
* Experience in fast-paced, cross-functional, and customer-facing environments.
* Passion for innovation, training, and elevating both teams and experiences.
* The credibility and charisma to influence at all levels – from C-suite to front-line.
Salary: £75,000–£85,000 + Bonus + Car Allowance + Benefits
For more information, please contact Alice Redmond today.
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