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Join Our Team as a Client Service Representative at Vitality Veterinary Services – Swansea!
Do you thrive in a fast-paced, collaborative environment where your contributions are valued, your voice is heard, and laughter is part of every day? Are you passionate about exceptional patient care and looking to be part of a close-knit team that feels more like family than coworkers? If so, we’d love for you to grow with us at Vitality Veterinary Services – Swansea!
Located just under an hour from Boston and only 30 minutes from Newport, we offer career fulfillment and life balance.
Position: Client Service Representative (CSR)
As a CSR in a veterinary practice, you need compassion, multitasking skills, and the ability to connect with both people and pets. You play a crucial role in delivering a welcoming, supportive experience as the first and last face clients see. We recognize and value your role and support your growth.
Key Responsibilities
* Provide exceptional service to clients in person and by phone
* Schedule appointments, manage records, create estimates, and process invoices
* Show empathy and professionalism in emotionally charged situations
* Maintain a clean and organized front office and lobby
* Educate clients on wellness plans, products, and services
* Handle opening/closing procedures, end-of-day reports, and deposits
* Manage data entry including patient records, client questionnaires, and referrals
* Distribute mail and ensure referral materials and lab results reach the veterinarian
* Assist with patient intake and ensure all information is accurate and up-to-date
Qualifications
* 1–3 years of experience in a veterinary or medical office preferred
* Proficient in computer systems and front desk equipment
* Comfortable with basic math and payment processing
* Strong understanding of veterinary terminology and clear communication skills
* Ability to triage calls and walk-ins to determine urgency
* Excellent communication, time management, and multitasking skills
* Positive, team-oriented attitude and professional demeanor
* Ability to remain seated for extended periods
What We Offer
* Employer-paid short-term disability
* Complimentary $25,000 life insurance, with voluntary add-ons
* Employee Assistance Program including Headspace membership
* 401(k) with employer matching
* Health insurance options through Kaiser/UMR
* Dental and vision plans, including paid dental premium option
* Health Savings and Flexible Spending Accounts
* Long-term disability coverage
* Fertility and family planning support through Progyny (up to $10,000)
* Pet care discounts
* Paid time off (sick, personal, vacation)
* LGBTQIA+ support via FOLX Health and Sword digital physical therapy
* Employee referral bonuses
* DailyPay: Access your earnings on demand
Equal Opportunity Employer
We welcome all applicants regardless of race, gender identity, sexual orientation, veteran status, disability, or background. Diversity is a strength at Vitality Veterinary Services.
Ready to make a difference? Apply today and become part of something special.
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