A fantastic opportunity has arisen for an experienced Homeownership Officer (Leasehold) officer to join a busy Homeownership Services team. The postholder will play a key role in delivering statutory homeownership functions, including Right to Buy, leasehold sales, lease extensions, and related aftersales activity, ensuring compliance with legislation and internal policies.
The London based housing provider manages a large and diverse housing portfolio, including leasehold, shared ownership, and tenanted homes. The organisation is committed to delivering high-quality homeownership services, statutory compliance, and an excellent customer experience for residents.
Location: London
Working Pattern: Hybrid
Rate: 22-23 PAYE per/hr
Key Responsibilities
Right to Buy (RTB)
Progress RTB applications within statutory timescales
Manage RTB valuations, including appeals
Liaise with legal teams, valuers, and internal stakeholders
Support promotion and engagement around homeownership opportunities
Leasehold & Homeownership Sales
Administer leasehold aftersales processes, including alterations and additional space sales
Manage formal and voluntary lease extensions and freehold sales
Respond to statutory notices within required timeframes
Calculate apportionments for shared ownership and rent-to-mortgage cases
Identify opportunities for buy-backs and revenue generation
General Duties
Provide specialist advice to leaseholders, tenants, councillors, solicitors, and colleagues
Respond to complex enquiries, complaints, and correspondence
Draft reports and briefings on legislation, policy changes, and performance
Maintain accurate records, databases, and customer accounts
Contribute to service improvement, process development, and best practice
Support and deputise for the Team Leader when required
About You
Essential
Experience working in a homeownership, leasehold, or housing environment
Strong understanding of Right to Buy and leasehold legislation
Experience interpreting legal documents and statutory notices
Proven ability to manage competing priorities and meet deadlines
Excellent written and verbal communication skills
Strong customer focus, including handling challenging cases
Confident working independently and remotely
Desirable
Experience within a local authority or housing association
Knowledge of shared ownership and affordable housing models
Housing qualification (CIH, IRPM) or working towards one
Experience supporting service improvement or policy development
Whats on Offer Flexible and hybrid working arrangements
Opportunity to work in a high-impact, specialist role
Supportive team environment with scope for progression
Competitive salary or day rate depending on engagement
This is a specialist role requiring strong technical knowledge of leasehold and homeownership legislation, excellent stakeholder management, and the ability to manage a varied caseload autonomously.
Apply now for the Homeownership Officer opportunity
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