Service Desk Administrator (Full time, Permanent) Reading (office-based) £30,000 per annum What You'll Do: - Scheduling engineers for client callouts and service visits - Managing job entries and updates via Big Change software - Coordinating with Project Managers, Operations Directors, and the Stock Manager - Processing completed jobs and arranging follow-up visits - Liaising with sub-contractors to ensure SLA compliance - Handling permits, plant/equipment orders, and client communications ✅ What You'll Bring: - Proven experience in a coordination, scheduling, or service desk role - Exceptional organisational skills and meticulous attention to detail - Ability to juggle multiple tasks and stakeholders effectively - Strong communication skills and a proactive mindset - Confidence working in an office-based environment using scheduling systems What We Offer - A dog friendly, collaborative office environment in Reading - 21 days holiday plus additional leave for full Christmas shutdown - A valued, collaborative office culture with room to grow - Direct impact and visibility in a well-respected, family-run business (phone number removed)