Customer Complaints Co-ordinator
Macclesfield
Salary: £32,059
Full-Time 37 hours per week, Permanent
Closing Date: 27th May 2025
Were a housing provider in Macclesfield with over 5,000 properties across East Cheshire and the surrounding areas. Were ambitious with plans to build more homes, regenerate local areas and invest in our properties. We provide housing to those in housing need and aim to be a great landlord for our customers.
We are looking for a motivated, compassionate, and customer-focused individual to join our team as a complaints co-ordinator to oversee the day-to-day complaints process, supporting managers in achieving fair and timely resolutions in line with our complaints procedure and the Housing Ombudsman Complaint Handling Code. A key part of the role is ensuring learning from complaints is captured and used to drive service improvements. You will analyse complaint trends to identify areas for change and help deliver a more efficient, customer-focused service. The role also includes undertaking general administrative tasks as required.
What we can offer you:
1. 28 days holiday per year, plus birthday leave and Bank Holidays.
2. A great pension scheme tailored to suit your needs.