We believe in the power of ingenuity to build a positive human future.
As strategies, technologies, and innovation collide, we create opportunity from complexity.
Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results.
We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. We have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport.
Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands.
PA. Bringing Ingenuity to Life.
* Hybrid working - our approach is to be in the office or on client site a minimum of 2 days per week. The actual time spent and location will vary by role or assignment, including up to 5 days per week on a client site.
* Expected to spend at least 2 days a week in the Winchester office with some travel in the Hampshire area.
* This is a 6-month Fixed Term Contract.
Opportunity to join the award-winning Argenti care technology partnership. We are seeking an Argenti Operations Facilitator, preferably with a Social Care or Health background, to handle the receipt and processing of referrals in our busy care technology services. You will support the team to maintain an efficient, responsive, high-quality service to Council staff and service users. This role offers a chance to help improve outcomes and quality of life for vulnerable service users, their families, and carers nationwide.
Purpose of Role
To be part of an award-winning team responsible to the operations manager for the administration of the day-to-day operational service, ensuring it is efficient and responsive to the needs of all Council staff and service users.
To work with potential referrers of care technology to support high-quality referrals into the service, aiming for better outcomes and quality of life for service users, their families, and carers.
To ensure all records are kept accurately.
To serve as an ambassador for the Argenti partnership, representing the service positively and professionally at all times.
You will have the opportunity to:
* Take responsibility for the daily administration of the Argenti Service Front-Desk, including receiving referrals, assessing appropriateness, reviewing, and quantifying benefits.
* Assist in the smooth running of BAU operations by managing inbox duties and telephone inquiries, providing efficient communication services.
* Support referrers in making high-quality, 'right first time' referrals for care technology.
* Handle service queries from service users, Care Managers, and external agencies efficiently and effectively.
* Manage enquiries and complaints in line with contract requirements, escalating complex issues to the Operations Manager.
* Support emergency responses when on duty and be available for contact if required.
* Contribute to the delivery of the Argenti Customer Feedback and Quality Assurance Programme, meeting Council and TSA standards.
* Maintain accurate and timely records within Argenti systems and ensure data is correctly entered into the Council’s care management system and Argenti’s systems.
* Perform all duties considering health and safety regulations, equal opportunities, customer care policies, Codes of Conduct, Disciplinary & Efficiency Rules, and the new approach to care technology.
Qualifications
* Proficiency in Microsoft Office packages.
* Analytical skills with the ability to interpret data sets.
* Advanced Excel skills, including data analysis, lookups, data validation, and pivot tables.
* Strong communication skills, capable of engaging with clients independently and producing reports using PowerPoint and Word.
* Problem-solving and effective leadership abilities.
* Adaptability and resilience.
* Excellent teamwork skills.
* Willingness to learn new skills.
We understand the skill gap and the challenge of ticking every box, so we encourage all interested candidates to apply — we’d love to hear from you.
Apply today by completing our online application.
Additional information
Life at PA
Life at PA reflects our commitment to enriching our employees' working lives through growth opportunities and meaningful work.
We believe diversity fuels ingenuity. Embracing diverse backgrounds, identities, and experiences enriches our culture and drives innovation. We are committed to creating a workforce that is diverse and representative of the wider world and welcome applications from underrepresented groups.
Adjustments or accommodations - If you need adjustments or accommodations during the recruitment process, please contact us at: recruitmentenquiries@paconsulting.com
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