Urgent Role in West Norwich Your new company Are you passionate about making a real difference in people’s lives? Join an organisation that is dedicated to helping individuals and families secure safe, sustainable housing and build brighter futures. You’ll be part of a team that works collaboratively with local authorities and support agencies to deliver life-changing housing solutions across Norfolk. Your new role As a Homelessness Housing Officer, you’ll manage allocations and lettings, tenancy management, and address anti-social behaviour for properties funded through Housing First and Foundations initiatives. You’ll work closely with support agencies and internal teams to ensure tenancy sustainment, provide welfare advice, and help customers enjoy peaceful occupation of their homes. This role involves multi-agency collaboration, court attendance for enforcement actions, and contributing to service reviews and improvements. What you'll need to succeed Minimum of 5 GCSEs (including Maths & English) or equivalent A valid driving licence (travel across Norfolk required) Strong understanding of housing and homelessness legislation, tenancy agreements, and welfare benefits Experience in tenancy management, enforcement, and multi-agency working Excellent communication and interpersonal skills with resilience to handle challenging situations Desirable : CIH housing qualification (or working towards), experience in the housing sector, and knowledge of Housing First principles What you'll get in return Opportunity to make a real difference in people’s lives Work within a supportive, values-driven organisation Professional development and mandatory CPD training Flexible working arrangements and commitment to equality, diversity, and inclusion Competitive salary (Grade B5) and benefits package What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4760251