Overview
The Pre-Tenancy and Compliance Coordinator is responsible for managing the administrative process of new tenancies and re-lets, ensuring that all compliance checks, documentation, and contracts are completed accurately and on time. You will also carry out day-to-day landlord, property and contractor compliance tasks across the lettings portfolio. This includes monitoring certification expiries, arranging renewals, chasing landlords and contractors, and maintaining accurate compliance records.
The role supports the smooth onboarding of tenants, reduces void periods and protects the business from compliance risk, while ensuring that the company meets all statutory requirements, reduces risk exposure and protects tenants, landlords, and the business. This includes coordination with landlords, tenants, contractors, and internal colleagues.
Rewards & Compensation
Salary: £26,500 to £29,500 OTE per year
Hours: Full-time: 9am to 6pm, Monday to Friday. Saturdays may be required as needed, with time off in lieu.
Benefits:
* 30 days annual leave (includes bank holidays)
* Comprehensive ongoing training and career progression opportunities
* Employee Assistance Programme (24/7 access to confidential helpline)
* Eye care allowance*
* Employee referral bonus*
* Company pension scheme
Key Responsibilities
* Maintain accurate compliance records and due diligence mitigation for Gas, EPC, EICR, Licensing & Smoke & CO Allarms.
* Coordinate with central Operations to handle internal license applications.
* Chase landlords and contractors for renewal applications prior to expiry.
* Process and log AML and Right to Rent checks.
* Ensure correct data entry of compliance data into CRM systems.
* Escalate non-compliant cases to Central PM Manager.
* Contribute to audit preparation and quality assurance processes.
* Manage pre-tenancy checks, including AML and Right to Rent.
* Prepare and issue tenancy agreements and supporting documents.
* Ensure compliance with statutory requirements.
* Coordinate with residential lettings agents, property managers, landlords, tenants, and contractors to ensure readiness for move-in.
* Maintain accurate records in our CRM system.
Role Competencies
* Attention to detail – accurate tenancy documents and compliance data.
* Organisational skills – prioritise workload and meet deadlines while handling multiple cases.
* Communication – clear, professional communication.
* Compliance knowledge – understand key statutory requirements.
* IT proficiency – confident use of CRM and document management systems.
* Customer focus – commitment to excellent service to landlords and tenants.
* Teamwork – collaborative approach supporting managers and colleagues.
Core Competencies
* Team spirit – works well with others to create a positive working environment.
* Customer service – exceeds expectations to provide outstanding service.
* Results orientation – focuses on outcomes to drive business success.
* Standard following – adheres to company standards and procedures.
* Accountability – embraces responsibility and accountability.
* Professionalism, honesty and integrity.
* Continuous learning – demonstrates a thirst for development.
Equal Opportunities
At Spicerhaart, variety makes our company DNA come to life. We celebrate differences and support those differences so you can be your best self. Spicerhaart is proud to be an equal‑opportunity workplace and we welcome all talented individuals. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. If you have a disability or special need that requires accommodation, please let our Talent Acquisition Team know and we will be happy to assist to the best of our ability – regardless of how small or large your requirement may be.
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