Working hours: 35 hours per week, Monday to Friday Duration: Permanent Location: Gloucester Job Ref: 205076 About the role Benefact Group are looking for an Infrastructure Engineer to join our Gloucester office. The Infrastructure Team are responsible for the continued operation of the Benefact Group computer systems and converged voice, video and data networks. This role reports to the Head of Infrastructure. A ‘can do’ attitude and willingness to learn, is essential to providing technical resource and knowledge across a wide range of technologies and platforms. You will be responsible for undertaking proactive and reactive monitoring of the Infrastructure, Platforms and Applications, providing timely prevention or resolution of incidents, and appropriate escalation for major issues. Joining our rapidly expanding and innovative Group presents a fantastic opportunity to develop your career and become an integral part of an inclusive, purpose-led organisation. Why join us? Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group — where all profits go to charity and good causes. What you'll be doing · Deliver exceptional customer service while managing and prioritising workload, ensuring incidents, requests, and changes are handled and documented correctly. · Provide expert guidance to users, influencing across the organisation and applying knowledge creatively to non‑standard situations. · Maintain and support physical and virtual infrastructure, including hardware, data centres, communication rooms, and coordination with third‑party vendors. · Contribute to business continuity activities, prepare and maintain operational documentation, and participate in the 24/7 infrastructure support rota. · Plan, document, and execute small projects, managing risks, tracking progress, and contributing insights to IT strategy and best practice. What you'll need to have · Qualified or working toward qualification in Microsoft core technologies, with proven IT experience in fast‑paced environments. · Broad infrastructure knowledge with skills in areas such as networking, VMware ESX, VoIP, Windows Server, SAN, security, cloud infrastructure, and SaaS. · Experience using monitoring toolsets and working with tier‑1 hardware platforms like Cisco UCS and HP servers. · Strong communication skills with the ability to work effectively with technical teams, business users, suppliers, and customers. · Demonstrated commitment to excellent customer service and the ability to build productive, collaborative relationships. What we offer A competitive salary - let's discuss it Hybrid working Group Personal Pension - up to 12% employer contribution Generous annual bonus scheme: on-target bonus between 6% and 24% 25 days annual leave plus bank holidays, and a holiday buy and sell scheme An array of health and wellbeing benefits, including private healthcare, income protection and life assurance £200 annual personal grant to a charity of your choice Encouraged to take at least one volunteering day per year Employee Assistance Programme Full study support to gain professional qualifications Access to virtual GP Enhanced maternity and paternity pay Hear from the hiring manager "This is an excellent opportunity to join a friendly, highly specialised team focused on delivering outstanding customer service, overseeing software and hardware installation and maintenance, supporting business continuity, and helping shape IT strategy." About us Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade*, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size. We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better. At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone. If you need any additional support during the recruitment process, then please let us know. *Directory of Social Change’s UK Guides to Company Giving 2017-26