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Technical Support Engineer, Gloucestershire Client: G4S
Location: Gloucestershire, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views: 10
Posted: 18.04.2025
Expiry Date: 02.06.2025
Job Description: The Technical Support Engineer will provide comprehensive remote and on-site support across the UK for on-premises IT infrastructure. Specialise in managing secure and controlled IT systems, with expertise in offline patching and update management processes as well as providing support to G4S engineers and contractors. The role will require UK travel and overnight stays.
What you will be doing:
Support and maintain the infrastructure of a Microsoft Hyper-V environment, including virtual SAN solutions and system applications.
Complete system checks that include hardware, performance, configuration, asset inventory and database backups.
Meet customer compliance and certification by following strict and rigorous policies and change control procedures for any / all system changes.
Conduct the planning, testing, installation and rollout of system updates (Servers, Clients, Network, Applications, etc.) on pre-production and production.
Point of escalation for system issues and unplanned Headend faults.
Investigate, troubleshoot and resolve system faults that fall under 1st - 3rd support tasks and liaise with software/hardware suppliers to resolve issues.
Provide technical reference services (i.e. technical manual lookup) to field-based engineers on IT equipment and a range of 3rd party Access Control, Video Surveillance, Visitor Management and Intruder Systems.
Keep up-to-date with various 3rd party technology products.
This may involve self-learning and a willingness to participate in internal and/or external training courses which may involve out of hours working.
What we are looking for:
5+ years of IT, Server Support or IT administration experience providing industry leading technical support and customer service.
Previous experience of offering over the phone & remote diagnostics. Strong analytical skills, enquiring and investigative mind. Able to get to the root causes of a problem and communicate this clearly to others.
Excellent knowledge with Microsoft OS (Server & Desktop) including Microsoft Active Directory, DNS and Group Policy Management.
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