Our employees are at the very heart of the services we provide to the community, to help us achieve our ambitions, we want the best possible team. In return, we will make sure you are rewarded with a great range of staff benefits to support you in and out of work. You will be working as part of a large team within Client Financial Affairs (CFA) but may be required to work in any area of Welfare and Exchequer depending on the needs of the service. You will be predominantly home-based but may be required to work from the office when the need arises. You will liaise with other officers across CFA and Social Work and Health staff as required on a daily basis. In this role you will review accounts for those clients who have not or are not paying their assessed contribution. You will liaise with clients to discuss their debts and follow the Debt Recovery process to deal with queries, organise instalment plans and take payments from the client. You will be expected to liaise with the other teams within CFA as well as other services within Welfare and Exchequer and other agencies, both inside and outside of Kirklees. CFA works closely with key partners across the Council, such as Social Services, Health and Housing Services. Its key functions are: Carrying out and reviewing financial assessments - to pre-determined criteria - of service users that have been assessed by social work colleagues for services such as residential care, respite care, home care and day care. Managing finances for service users that are unable to manage their own finances. This includes obtaining a Court of Protection or Appointeeships and arranging Public Health Funerals. Raising business invoices for Social Care and Wellbeing. Payment and allocation of business invoices for Social Care and Wellbeing. Collection of income for Social Care and Wellbeing. The service is committed to providing a range of responsive high-quality services and information to service users, their representatives and other relevant parties. Services are provided in accordance with relevant legislation, Kirklees policies and the requirements of the service such as confidentiality and data protection. Requirements for this job: Experience of using a variety of IT systems or packages for example, Microsoft Office, databases etc. Dealing with inbound and outbound telephone calls from service users and internal staff. Dealing with customer queries, taking payments and processing invoice payments. Numeracy skills to carry out and validate statistical calculations and produce accurate figures. Literacy skills to be able to complete relevant documents including writing letters. Basic knowledge of relevant legislation on how the Council charges people who receive care and support services (The Care Act 2014). Enhanced DBS check. Sophie Clewley is the manager for this role, please contact them on 01484 221000 for an informal discussion, or if you need any more information. To apply please click the Apply Now link below.