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Business Service Manager, Warrington, Cheshire
Client:
Reed- UNLIMITED
Location:
Warrington, Cheshire
Job Category:
Other
EU work permit required:
Yes
Job Views:
5
Posted:
12.05.2025
Expiry Date:
26.06.2025
Job Description:
Business Service Manager - Technology CSC - Counter Terrorism Policing HQ
Salary: The starting salary is £53,459, which includes allowances totaling £2,928. The salary breakdown is as follows: £50,531 basic salary (with annual increases up to £55,103), a location allowance of £1,928, and a non-pensionable allowance of £1,000.
Location: Birmingham
Role Overview: Counter Terrorism Policing (CTP) depends on high-performing individuals. As a Business Service Manager, you will manage service level agreements, operational agreements, and contracts to ensure high-quality services supporting CTP's mission to keep the country safe. Your role involves supporting the Customer Service Centre (CSC), which provides national IT services for CTP, working with internal teams and third-party vendors to meet service level agreements, producing management reports, tracking service levels, conducting reviews, and liaising with stakeholders to identify improvements.
Requirements: Experience with ITIL service management processes such as Service Level Management, Supplier Management, Service Reporting, Change Management, and Problem Management. Technical knowledge should include IT hardware, Cisco and Microsoft technologies, data centre management, and monitoring and automation tools. Strong communication and relationship-building skills are essential.
We value diversity and encourage applications from all backgrounds, especially from disabled people, ethnic minorities, and women. Joining us offers a rewarding career, competitive salary, Civil Service pension, and professional development opportunities.
How to apply: Click the "apply now" button below. Submit a comprehensive CV, a Personal Statement explaining your interest and suitability, and an online application form. Ensure documents are in PDF or Word format, labeled appropriately. Deadline: 23:55 on 27th May 2025.
We are committed to equity and inclusion and will make reasonable adjustments for disabled applicants during the recruitment process.
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