Steeped in history and situated in the heart of Belgravia, The Pembroke stands apart as a unique club for Londoners. From the spirit of our members to the splendour of our events, we are a home for eclectic and excellent living. A place to eat, drink, dance and meet, The Pembroke opens its doors to those who wish to fill their world with the finest experiences, from cocktails to culture, billiards to business.
The Head Office is based on-site, within The Pembroke and represents the department responsible for leading and supporting with administration of the club's daily duties.
ROLE OVERVIEW
We are seeking a proactive People Manager to support the delivery of exceptional employee experiences across The Pembroke. This role plays a key part in ensuring our People operations run smoothly, our team feel supported, and our culture continues to reflect our commitment to eclectic excellence.
You will manage day-to-day HR processes, provide guidance to managers, support recruitment and onboarding, handle employee relations matters, and deliver industry-leading learning and development initiatives. Working closely with the People Director, you will help embed and exemplify best practice, strengthen employee engagement, and ensure compliance with people policies, procedures, and legislation.
This is an ideal opportunity for an HR professional who thrives in a luxury or private members club hospitality environment and is passionate about supporting teams to perform at their best. You will be working with the luminaries of the London hospitality scene so this is a once in a lifetime opportunity.
KEY RESPONSIBILITIES
People Operations & Employee Lifecycle
Oversee day-to-day HR operations, ensuring efficient and accurate delivery of all People processes.
Manage the full employee lifecycle, including recruitment, onboarding, probation, performance reviews, and offboarding.
Maintain and update People systems, employee records, and documentation in line with GDPR and company standards.
Employee Relations & Support
Act as the first point of contact for employees and managers, providing clear and supportive HR guidance.
Promote and embody a positive work environment, supporting initiatives that enhance culture, wellbeing, psychological safety, fit mental health and genuine team engagement.
Support managers with employee relations issues, including conducting investigations, note-taking, and advising on appropriate actions.
Learning & Development
Support the People Director in coordinating and delivering a suite of career pathways and L&D programs.
Help assess training needs, gather feedback, and maintain accurate records.
Assist in organising and scheduling training sessions, workshops, and leadership development initiatives.
Compliance & Policy
Ensure HR practices comply with legal requirements and club policies.
Support the review, updating, and communication of People policies and procedures.
Maintain awareness of HR trends, legislative changes, and best practices.
Reporting & Administration
Prepare People reports and metrics for the People Director, including turnover, absence, training activity, and compliance tracking.
Assist with payroll administration and coordination with finance where required.
REQUIREMENTS
3+ years of experience in a generalist HR role, ideally within hospitality, luxury, and/or customer-focused environments.
Strong working knowledge of HR processes, employment law, and best practice.
Excellent communication and interpersonal skills, with the ability to build trust and influence at all levels.
Strong organisational ability with meticulous attention to detail.
Experience supporting or coordinating L&D initiatives and a stage presence would be an advantage.
CIPD Level 5 (or working towards) preferred.
WHAT WE OFFER
Best-in-class salary
Family meal on shift
Industry-leading Learning & Development opportunities
Pension scheme including employer contributions.
Annual staff award ceremony and party
More benefits to be set up as we open
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