Job Description
Job Ref: AM14338
Branch: Doubletree by Hilton Southampton
Location: Doubletree by Hilton Southampton, Southampton
Salary/Benefits: Competitive Salary
Contract type: Casual
Hours: Part Time
Shift pattern: 07:00-13:30/09:00-17:30/14:30-23:00
Hours per week: 0
Posted date: 30/04/2025
Closing date: 01/06/2025
Would you like to work for a company that offers:
* £250, up to £1000 cash incentives when referring a friend to join our team - T&Cs apply
* Long service recognition cash bonus and free overnight hotel stays for service from 2 years and up.
Rewards include:
* Meals provided whilst on shift
* Sales incentives and initiative rewards
* Discounted / Free use of leisure facilities (Hotel specific)
* Free car parking (Hotel specific)
* Discounted stays in our hotels or free stays as rewards & recognition incentives
* Opportunities for personal development within the Hotel Group Brand Portfolio
* Fully funded apprenticeships (T&Cs apply)
* Annual holidays including Bank Holidays
* Option to buy additional holiday entitlements
* Pension enrollment
Are you the right fit?
* Passionate with a willingness to learn
* Positive attitude and guest-focused
* Friendly, caring, and team-oriented
* Ambitious and hardworking
* High standards with good IT skills
* Organized with good time management
* Resilient, creative, able to multitask, and work under pressure
* Able to work mornings, afternoons/evenings, and weekends
* Committed to delivering exceptional customer experiences
Role Overview:
* Provide exceptional reception services from check-in to check-out
* Assist with audits and guest queries
* Ensure efficient check-in/out processes
* Communicate guest feedback to management
* Attend training and contribute to team development
* Maintain knowledge of hotel offerings and promote services
* Maximize room occupancy and upsell hotel facilities
* Handle foreign currencies, credit cards, and cash in line with policies
* Follow safety, security, and health regulations
* Use property management systems and adhere to brand standards
* Assist other departments as needed
Located near the city centre with easy access to major motorways, Southampton offers various activities and attractions. Enjoy amenities like modern rooms with LCD TVs, WiFi, and suites with extra comforts. The hotel features a fitness centre, restaurant, bar, and scenic views, making it an ideal place to work and unwind.
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