Reservations Agent
Job Description
As a friendly voice on the phone or amicable contact by email, you will provide our guests with excellent service, starting with the booking process. Your duties will also include the following:
* Reviewing and processing bookings, overbookings and options
* Maintaining Sihot, as well as our electronic bookings systems
* Generating and verifying invoices (debtors and creditors) in line with our pricing policy
* Handling deposits and monitoring timely incoming payments
* Assisting both the Sales and Front Office team at peak times
Benefits:
* Bonus program: The better the guests rate their stay, the higher the bonus!
* Make an international career: Discover a variety of career opportunities in our hotels nationally and internationally, or join one of our numerous new openings.
* Staff discounts: Benefit from attractive staff rates in all of our hotels throughout Europe and the USA.
* Develop personally and professionally: With an extensive onboarding, annual trainings and coaching at our One University, you will hit the ground running.
* Celebrate together: Whether it's a summer party, holiday party or our annual international soccer tournament - we celebrate successes together with the team.
Qualifications
Whether you are a hotel professional or changing careers – you will fit in here! Because personality and hosting skills are our priority. You will also:
* Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering/customer call centre industry or be looking for a change of career
* Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
* Be open and communicative and have excellent manners, as well as a solid command of (written and spoken) English
* Be a team player and willing to provide assistance across departments – we achieve our results together