Job description
An Exciting Opportunity has arisen at Planet Ice Basingstoke
If you are a hard-working, enthusiastic and driven individual with a passion for sports and leisure, then you will find a great opportunity with Planet Ice to develop your career. We are looking for an ambitious individual, who must have excellent communication and organisational skills and the ability to problem solve effectively under pressure, ensuring the highest level of quality customer service is always being delivered.
You will place great importance on customer care, facility standards and will contribute to financial and strategic targets.
You will work as part of a team managing the site on a day-to-day basis and reporting directly to the Food and Beverage Manger working on a variety of projects to develop the Food and Beverage offering
We employ people who are passionate about our values and want to share our vision to provide our customers with the best experience, being served by approachable and friendly staff however we encourage a positive work/life balance.
EDUCATION AND EXPERIENCE:
2 x years of supervisory or management experience.
1 x Years Catering and Hospitality experience
THE IDEAL CANDIDATE WILL HAVE THE FOLLOWING:
· Strong management skills in order to lead and motivate an existing and established, hardworking team to develop ideas.
· Strong knowledge of food and beverage.
· Ability to coach team members in learning the same skills.
· Excellent communication, interpersonal and management skills.
· Excellent customer service skills.
· Commercial awareness and understand how decisions impact the business financially.
· Excellent track record of maximising sales and surpassing targets.
· Ability to organise multiple projects; manage and prioritise multiple tasks and meet deadlines.
· Analysis and decision-making skills,
· Organisational skills, attention to detail and ability to deliver high standards.
· Ability to run with a pro-active and ambitious attitude.
· Ability to multi-task, work under pressure and prioritise needs.
· Proven time management and negotiation skills.
· Excellent IT skills.
DUTIES AND RESPONSIBILITIES INCLUDE:
· Identifying additional sales and marketing opportunities.
· Ensuring customer service excellence is consistently delivered, and revenues and profitability are maximised.
· Assisting with recruiting, leading, managing, training, coaching and developing the Team.
· Identifying staff learning needs and assisting with development.
· Keeping up to date with industry trends and competition, to ensure Planet Ice meets all demands.
· Assisting with formulating and establishing operating procedures and goals.
· Proactive in suggesting and debating alternative methods and procedures in solving concerns and assuring that we exceed the expectations and satisfaction of our guests.
· Ensuring all activities are carried out in full compliance with the company's operating standards and cleaning procedures and in accordance with all legal, health and safety requirements.
Job Types: Full-time, Permanent
Pay: £8.00-£12.21 per hour
Benefits:
* Company events
* Company pension
* Discounted or free food
* Free or subsidised travel
* Free parking
* On-site parking
* Store discount
Work Location: In person