Complex Motor Claims Handler page is loaded
Complex Motor Claims Handler
Apply locations Croydon | Full time | Posted 2 Days Ago | Job Requisition ID: JR2501253
Join us as a Complex Motor Claims Handler to grow your career at the forefront of claims insurance.
Make your mark in claims
Our Claims teams are the proven problem solvers for clients, delivering technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. We prioritize responsive, fair, and professional service with empathy and efficiency, supported by consistent processes and leadership.
How you will create an impact
We seek a proactive, results-driven individual eager to develop a career in Motor Claims. The successful candidate will support the department in providing a customer-focused, cost-efficient claims handling service through a proactive approach that emphasizes customer service, operating within a regulatory framework.
This client-facing role involves coverage, legal liability, and quantum analysis, with interaction with brokers, insureds, external providers, and internal stakeholders.
Key responsibilities include:
* Managing court documents and coordinating with internal teams, TPAs, and panel lawyers
* Handling and investigating claims within authority limits, ensuring accurate and timely reserving
* Overseeing the Incoming Court Documents process and maintaining records
* Engaging proactively with claimants and representatives to achieve the best outcomes
* Contributing to departmental KPIs and personal objectives
* Promoting compliance and principles of Treating Customers Fairly (TCF)
* Supporting claims team and underwriters with feedback on claims issues and market trends
* Identifying and reviewing suspect/fraudulent claims in line with internal policies
* Supporting team collaboration and fostering a positive attitude
What you’ll need to succeed
* Experience in handling third-party motor claims, including personal injury, property damage, and credit hire claims (desirable)
* Understanding of claims procedures and familiarity with claims systems, including MOJ & OIC portals
* Effective communication skills for verbal and written interactions
* Knowledge of legal and regulatory environments related to claims
* Ability to assess legal liability, damage, and investigation needs
* Self-motivated, proactive, with responsibility for own caseload
Ready to elevate your career? We look forward to hearing from you.
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At AIG, we value in-person collaboration, asking team members to work primarily in the office to foster a supportive environment.
Enjoy benefits that matter
Our Total Rewards Program offers benefits focused on health, wellbeing, financial security, and professional development to support you and your family.
Reimagining insurance to make a difference
AIG is a global leader in insurance solutions, committed to innovation and supporting communities worldwide. We invest in our people through continuous learning and a culture of inclusion and respect.
Welcome to a culture of inclusion
We celebrate talents, backgrounds, and opinions through learning, cultural activities, and Employee Resource Groups (ERGs). We are proud of our awards and commitments to diversity and inclusion.
AIG is an equal opportunity employer. We provide reasonable accommodations for applicants with disabilities. Contact: candidatecare@aig.com
Functional Area: CL - Claims
We enable our clients’ growth with industry expertise and innovative solutions, and support our colleagues through programs like Volunteer Time Off and Matching Grants.
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