Overview
This is a hybrid opportunity based from Manchester, London or Peterborough. The purpose of this role is to maximise Markerstudy Insurance's strategic, commercial & customer objectives within the Partnership you run, contributing to broader Insurance plans using all P&L levers and to build a strategic level capability that enhances and consolidates the Motor, Home, Van and Pet market position, ensuring best in class relationship management. You will work within an experienced, multi-skilled team, managing relationships with renowned UK brands whose core businesses operate across the personal finance, banking and retail sectors.
Key Accountabilities & Responsibilities
* Support and contribute towards the delivery of the agreed annual P&L plan targets for EDBITDA, income per policy growth, and conversion metrics, and delivery of incremental initiatives.
* Drive expansion of current business by generating profitable new business volumes.
* Maintain strong internal and external Partner relationships to drive growth of the Motor & Home Partnerships portfolio.
* Collaborate with partners to jointly manage change agendas and implement profitable/viable initiatives ensuring adherence to legal/conduct requirements.
* Manage partners' change delivery expectations from outset to delivery timescales and scope, in line with Markerstudy Insurance’s strategy and costs.
* Manage the incident communication process through to the Partner, customer communication and decision-making process through to completion.
* Maintain SLA performance in line with the partner contract and proactively engage the Partner where SLAs are threatened.
* Manage contractual due diligence requirements such as annual audits.
* Host peer group meetings with external partners either face to face or virtually.
* Manage quality drivers for the Partner, including NPS and customer experience initiatives.
* Determine partner outcomes and solutions to a wide range of activities or challenges to ensure good customer outcomes are maintained.
* Deliver on Partner contractual governance requirements.
Skills, Experience & Knowledge
* Experience of partnership management and track record of delivery.
* Ability to navigate complex documentation (such as Partner contracts).
* Understanding of the regulatory environment.
* Self-motivated, resilient; strong work ethic, you thrive in a dynamic, fast-paced environment and persevere through setbacks.
* Exemplary people skills, able to work with diverse internal and external stakeholders.
* Insurance or financial services industry experience (advantageous).
Why us?
Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK. With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products. Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers’ advantage. That, and our skilled underwriting technicians who are friendly, accessible and empowered to make decisions. We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators' sites, such as Confused.com, Go Compare and Compare the Market, via our broker partners.
What we offer in return?
* A collaborative and fast paced work environment
* Private medical health care plan
* 28 days annual leave plus Bank Holidays and the ability to buy holiday
* A benefit scheme that offers discounts and cashback on shopping, restaurants, travel and more
* Life Assurance 4x annual salary
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Business Development and Sales
* Industries: Banking
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