Archway Learning Trust is a multi-academy trust based in Nottingham, with a strong commitment to educational excellence, values-driven leadership, and inclusive learning. Rooted in our Christian ethos, we aim to transform the lives of young people through outstanding education, innovation, and care. Learn more about our story: Our Story As a Level 3 IT Support […]
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Archway Learning Trust is a multi-academy trust based in Nottingham, with a strong commitment to educational excellence, values-driven leadership, and inclusive learning. Rooted in our Christian ethos, we aim to transform the lives of young people through outstanding education, innovation, and care. Learn more about our story: Our Story
As a Level 3 IT Support Apprentice, you will join a dynamic IT Services Team, helping to maintain and support IT systems and infrastructure across the Trust. This hands-on role offers a unique opportunity to work with both physical and cloud-based systems while gaining experience in service desk operations, hardware installations, network monitoring, and software configuration.
Join a team that values innovation, supports your growth, and sets you on the path to a recognised Level 3 IT Support qualification, delivered in partnership with Baltic Apprenticeships .
A Typical Day In The Job:
* Resolve first-line IT support queries including password resets, MFA setup, and student account management using the ManageEngine Service Desk platform.
* Respond to incidents according to SLA guidelines (Red/Amber/Green) and the Trust’s priority matrix
* Manage file server permissions and process security access requests.
* Use Active Directory and Microsoft/Azure admin tools to manage accounts and permissions.
* Configure, upgrade, and install hardware (desktops, laptops, printers, phones) for new starters.
* Deploy and monitor devices across wired and wireless networks.
* Support scheduled and ad-hoc system upgrades across school sites.
Salary, Hours & Benefits
* Salary: £23,656.00 per annum
* Working Hours: Monday to Friday, 8:30am–4:30pm (All Year Round)
* Free and confidential Employee Assistance Programme (counselling and advice)
* Discounted travel schemes and cycle-to-work programme
* Free eye care voucher scheme and flu vaccine
* Access to professional development and career progression opportunities
* Comprehensive training tailored to your development
* Access to online learning resources
Desired Qualities, Skills and Knowledge:
* Strong communication and interpersonal skills.
* Ability to manage own workload and prioritise tasks effectively.
* A proactive approach with a willingness to learn.
* Interest in IT systems, networking, and cybersecurity.
* Experience or familiarity with command-line interfaces and Linux (desirable but not essential).
* Grade 4/C in Maths and Grade 5/C in English
Your Training with Baltic:
This apprenticeship provides the skills, qualification, and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician.
Next Steps:
If this sounds like the job for you, send us an application! Once we receive your CV, one of our team will be in touch to help you to the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.
Eligibility Criteria:
You must have the right to work in the UK, and a valid residency status to apply for this apprenticeship.
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