Were working with a growing, forward-thinking technology services provider that is looking to add a Customer Engagement Executive to their team. This role suits someone who enjoys being at the centre of customer relationships, balancing administration, communication, and coordination across teams. Youll act as a key point of contact for customers, helping to deliver a smooth, consistent experience while supporting internal teams with administration, reporting, and follow-ups. The Role As Customer Engagement Executive, youll work closely with sales, marketing, and operational teams to ensure customers feel supported, informed, and valued throughout their journey. Youll manage day-to-day queries, contribute to retention initiatives, and help keep internal processes running efficiently. Key Responsibilities Customer & Administrative Support Act as a first point of contact for customer enquiries across phone, email, and other channels Provide administrative support to sales and customer-facing teams Manage call handling and route queries appropriately Track tasks through to completion, including support through to invoicing Customer Engagement & Support Respond proactively to customer questions and issues, escalating where required Provide guidance on products or services and assist with basic troubleshooting Relationship Management Build strong, positive relationships with customers and act as an internal advocate Support initiatives focused on retention, loyalty, and account growth Engagement & Reporting Support customer communication plans and regular touchpoints Monitor engagement activity and contribute to reporting and insights Internal Collaboration Coordinate between customers and internal teams to align priorities and timelines Capture and record customer feedback, requests, and suggestions using CRM or ticketing systems Onboarding & Proactive Outreach Support customer onboarding through check-ins, demos, and training sessions Help customers maximise value and adoption of services General Duties Carry out additional tasks as required by senior team members About You Experience 13 years experience in a customer engagement, customer service, or administrative role Experience working with invoicing processes or business systems Relevant certifications are a plus but not essential Skills Strong verbal and written communication skills with a customer-focused mindset Organised and detail-oriented, able to juggle multiple priorities Confident using CRM systems and support tools Proactive problem-solver with a collaborative approach Desirable Experience in a technology, SaaS, or service-led environment Familiarity with reporting tools and Microsoft Office Experience supporting onboarding or training activities Whats on Offer Hybrid working model (office and home-based) Supportive, people-first culture Strong focus on worklife balance Learning and development opportunities Team events and social activities Generous holiday allowance, increasing with service Comprehensive health and wellbeing benefits