Description
We are seeking a dynamic and inspirational Counter Manager to lead, coach, and develop our team of Sales Associates to achieve sales, customer service, and operational targets.
The ideal candidate will have proven leadership, coaching, and business management skills gained in a fast-paced retail environment. This role offers an exceptional opportunity to act as the Chief Executive Officer of your store.
You will be responsible for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, excellent customer relationship management, and leading a high-performing team.
If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their potential, this could be the perfect role for you and a stepping stone to a long-term career with a leader in prestige beauty.
Many of our field executives and senior managers started their careers at the point of sale. This management role, with exposure to business planning, consumer insights, event management, customer relationship management, and front-line marketing, will equip you with versatile skills for further progression within the beauty industry.
We value diversity of thought and people, offering progressive career opportunities, outstanding training and development, and a competitive remuneration and benefits package.
Qualifications
* Effective verbal and written communication skills, with excellent interpersonal abilities.
* Strong customer service skills, skilled at building rapport and winning people over.
* Results-oriented with a high drive to meet objectives and standards.
* Goal-oriented, willing to pursue goals beyond expectations.
* Ability to recognize and support others' development needs.
* Proactive in anticipating, recognizing, and meeting customer needs.
* Capable of handling difficult customer situations with diplomacy and tact.
* Experience in guiding team performance while holding team members accountable.
* Ability to cultivate and maintain extensive informal networks.
* Model qualities like respect, helpfulness, and cooperation.
* High attention to detail and strong organizational skills.
* Ability to work autonomously and as part of a team.
* Positive and proactive approach to work and tasks.
* Discretion, tact, and confidentiality when dealing with people.
* Retail sales experience.
* Experience in team leadership.
* Degree of experience dependent on store size.
* Experience in strategic planning and execution.
* Ability to develop financial plans and manage resources.
* Working knowledge of computerized systems, including email and Microsoft Excel.
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