Excited to grow your career?
Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to the Technology Design and User Experience team.
By joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
Team/Role Overview
The User Experience Sr. Analyst is an intermediate level experienced role, strongly contributing to the research, analysis and design of digital products and systems.
User Experience partners with Product and Technology colleagues to create innovative and intuitive digital products that deliver best-in-class user experience and usability to our clients, both internally and externally. We undertake a wide spectrum of activities, from discovery and research, through definition, ideation, and design, to the management of design systems and the delivery of interactive prototypes and high-fidelity designs to our development partners.
The UX Design Group’s primary goal is to research and design products and solutions that are streamlined, intuitive, consistent, accessible, great-looking, and easy-to-use, which perfectly suit (or even anticipate) our clients’ needs.
Foreign Exchange (FX) Overview
Citi operates one of the largest and most established foreign exchange businesses in the world, serving corporations, financial institutions and investors. The FX business provides clients with access to a wide range of products with real-time 24-hour access to FX Spot, Forward, NDF and Swaps pricing in 500+ currencies complete with pre-trade and post-trade workflow tools all delivered through a seamless intuitive user-experience in 80+ countries. The business plays a central role in helping clients manage currency risk, support cross-border trade, and gain exposure to global markets. A dedicated user experience team partners with sales, trading, and technology to design intuitive platforms and tools that meet client needs, improve accessibility, and deliver seamless execution. With its global network, Citi is consistently recognized as a leading provider of FX services worldwide.
What you will do
1. Hold meetings with users, clients, product sponsors and technology to understand project requirements
2. Perform UX research, define IA, user journeys, and create personas
3. Identify metrics and data that can support decision-making
4. Work closely with users, stakeholders, business analysts, product managers and development teams to brainstorm and co-create ideas, approaches, and solutions
5. Perform relevant testing to validate and inform design decisions
6. Create wireframes, prototypes, and high-fidelity designs using specialist tools such as InVision, Sketch, Axure, and the Adobe suite
7. Apply a positive and constructive attitude to all feedback
8. Use, and contribute to, the approved design system
9. Adhere to, and improve design standards and best practices
10. Perform detailed handover to development teams, ensuring they have all they need to implement the designs
11. Provide ongoing support to development, with regular UX review checkpoints ensuring quality and spec are as designed
12. Keep up to date with the latest UX practices, innovations, and tools
13. Ensure all designs comply with ADA/WCAG standards for accessibility
14. Deliver on-time, identifying and managing risks to ensure timelines are met, and escalating where needed
15. Help to train and support junior team members
16. Confidently challenge substandard work by other team members
17. Contribute to the wider UX community of practice Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.
What we will need from you
18. Related background focussed on User Experience
19. Experience working within banking or financial services
20. Strong attention to detail & analytical skills
21. Experience delivering with an agile methodology
22. Excellent communication and presentation skills
23. Highly skilled in professional design tools, Figma, AdobeXD, Sketch, Axure etc.
24. Experience using design systems Keen interest in, or knowledge of, banking or finance
25. HTML/CSS Development Skills
Education
26. Bachelor’s Degree/University degree or equivalent experience
What we can offer you
We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.
By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:
27. Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
28. A discretional annual performance related bonus
29. Private medical insurance packages to suit your personal circumstances
30. Employee Assistance Program
31. Pension Plan
32. Paid Parental Leave
33. Special discounts for employees, family, and friends
34. Access to an array of learning and development resources
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.
Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.
#LI-MP4
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Job Family Group:
Technology
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Job Family:
Digital Design Engineering
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Time Type:
Full time
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Most Relevant Skills
Please see the requirements listed above.
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Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
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