Job Description
Role: Implementation ManagerLocation: Kidderminster (On-site Initially, Hybrid Later, Includes Client Visits)Salary: £45,000 - £50,000Network IT are looking for an exceptional Software Implementation Manager to join a successful software house. This individual requires experience of man management, specifically resources that support the implementation of in-house developed software into their client base.This is a dynamic and fast-paced environment, managing and supporting 12 direct reports consisting of project managers, stakeholder management and data analysts. These resources are split across 3 teams, managing 15 implementation projects at a given time.The successful candidate requires a UK Driving License and Personal Vehicle, as they will be visiting client sites regularly.Key Responsibilities
* Oversee your teams’ management of the full implementation lifecycle for new software customers, from handover to go-live
* Manage and coach a team of consultants, analysts, and project leads
* Ensure project milestones, resource planning, and team utilisation are effectively tracked and balanced
* Champion delivery standards and customer experience through clear communication and structured processes
* Drive continuous improvement in delivery materials, frameworks, and internal tools
* Collaborate with internal teams to resolve delivery risks and maintain customer trust
* Provide performance insights to leadership, flagging opportunities and challenges
* Support recruitment and onboarding of new team members
* Conduct on-site visits to observe and support implementations
Experience Required
* Proven experience managing software implementation or SaaS delivery teams
* Strong leadership, coaching, and performance management skills
* Organised, structured approach to balancing delivery timelines, resource constraints, and customer expectations
* Comfortable leading transformation projects across departments like sales, finance, logistics, and operations
* Excellent communication skills and a customer-first mindset
* Ability to thrive in a fast-paced, collaborative environment
* Confident managing multiple projects and priorities concurrently