Operations Program Manager, T&S Prime Video
Prime Video is transforming how people watch movies and TV shows, offering millions of titles on Kindle, Fire TV, mobile devices, game consoles, Internet-connected TVs, and Blu-ray players. Content Compliance and Quality are vital to Prime Video's Trust & Safety mission. Are you excited about launching content on Prime Video and making a key impact on customer experience and brand protection?
We seek an innovative, analytical Operations Program Manager to support Prime Video Trust & Safety Operations. Responsibilities include defining and managing metrics, creating regulatory content compliance processes, building mechanisms across Operations, Policy, and Business, and reducing process risks. Our goal is to deliver a trusted, high-quality customer experience by ensuring content integrity and providing accurate information for informed viewing choices.
This role involves joining a global, customer-focused team dedicated to providing a safe and trusted content environment. The ideal candidate is data-driven, process-oriented, and collaborates closely with teams across Quality, Operations, T&S Program, Product, Legal, and Leadership to monitor metrics and identify gaps.
Key job responsibilities
* Passion for data, regulatory compliance, process simplification, and data-driven decision making.
* Conduct regulatory gap assessments and risk reviews, analyzing manual processes to identify trends and develop systemic solutions with appropriate safeguards.
* Collaborate with internal teams and external vendors to optimize processes.
BASIC QUALIFICATIONS
* 5+ years supporting operations/programs with a focus on data and metrics for improvements.
* 5+ years working cross-functionally and across regions.
* Experience with trust and safety regulatory compliance.
* Proven ability to develop key metrics to guide strategy.
* Strong interest and experience in Operations, content compliance, and accuracy.
* Excellent critical and analytical thinking skills; capable of solving complex, ambiguous problems.
* Bias for action with the ability to manage multiple priorities in a fast-paced environment.
PREFERRED QUALIFICATIONS
* Over 5 years of end-to-end delivery experience and reporting results to senior leadership.
* Stakeholder management experience at various organizational levels.
* Experience with digital video streaming.
* Vendor management and operations experience.
Our inclusive culture empowers employees to deliver top results. If you need workplace accommodations during the application or onboarding process, please visit this link. For regions not listed, contact your Recruiting Partner.
Amazon is an equal opportunity employer, committed to diversity and inclusion.
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