Responsibilities
:
1. The Application Support Senior Analyst provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
2. Maintains application systems that havepleted the development stage and are running in the daily operations of the firm.
3. Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
4. Start of day checks, continuous monitoring, and regional handover.
5. Perform same day risk reconciliations
6. Develop and maintain technical support documentation.
7. Identifies ways to maximize the potential of the applications used
8. Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
9. Ensures that storage and archiving procedures are in place and functioning correctly
10. Formulates and defines scope and objectives forplex application enhancements and problem resolution
11. Reviews and develops application contingency planning to ensure availability to users.
12. Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
13. Participate in application releases, from development, testing and deployment into production.
14. Engages in post implementation analysis to ensure successful system design and functionality.
15. Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues;municates impact.
16. Ensures essential procedures are followed and helps to define operating standards and processes.
17. Act as a liaison between users/traders, interfacing internal technology groups and vendors.
18. Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
19. Acts as advisor or coach to new or lower-level analysts.
20. Provides evaluative judgment based on analysis of factual information inplicated and unique situations.
21. Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
22. Exhibits sound andprehensivemunication and diplomacy skills to exchangeplex information.
23. Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
24. Performs other duties and functions as assigned.
25. Has the ability to operate with a limited level of direct supervision.
26. Can exercise independence of judgement and autonomy.
27. Acts as SME to senior stakeholders and /or other team members.
28. Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by drivingpliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
29. Experience in an Application Support role.
30. Experience installing, configuring or supporting business applications.
31. Experience with some programming languages and willingness/ability to learn.
32. Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
33. Effective written and verbalmunications including ability to explain technical issues in simple terms that non-IT staff can understand.
34. Demonstrated analytical skills
35. Issue tracking and reporting using tools
36. Knowledge/ experience of problem Management Tools.
37. Good all-round technical skills
38. Effectively share information with other support team members and with other technology teams
39. Ability to plan and organize workload
40. Consistently demonstrates clear and concise written and verbalmunication skills
41. Ability tomunicate appropriately to relevant stakeholder
Database
42. Good SQL experience in any of the RDBMS.
Scheduler
43. Autosys / Any other schedulers will be of added advantage.
Programming Languages
44. UNIX shell scripting, Python / PERL will be of added advantage but not essential
Microsoft
45. Strong knowledge of Microsoft based operating systems
46. Experience using/troubleshooting Office with emphasis on Word, Excel.
Other Applications
47. Knowledge / working experience of ITRS Active Console/other monitoring tools
48. Knowledge / working experience of TLM or any other reconciliation tool is preferable.
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Job Family Group:
Technology ------------------------------------------------------
Job Family:
Applications Support ------------------------------------------------------
Time Type:
Full time ------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
Forplementary skills, please see above and/or contact the recruiter.------------------------------------------------------
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Job ID 25883494