Social network you want to login/join with:
Revenue Control Officer (RCO) - Elstree and Borehamwood, Borehamwood
col-narrow-left
Client:
Govia Thameslink Railway
Location:
Borehamwood, United Kingdom
Job Category:
Other
-
EU work permit required:
Yes
col-narrow-right
Job Reference:
e577442c0571
Job Views:
5
Posted:
29.06.2025
Expiry Date:
13.08.2025
col-wide
Job Description:
Do you have a passion for customer service?
We are currently looking for talented individuals who are passionate about delivering outstanding customer service. You will often be the first point of contact our customers will meet on their journey, making this a vital role in ensuring a positive experience.
Key to your role is being visible and anticipating customer needs to meet their expectations.
As a Revenue Control Officer, you will be a key member of staff responsible for revenue protection, customer service, security, and information provision. Your role in the station and on-train environment is crucial to the customer's journey. You will provide a high level of information, ensure safety and security, promote customer wellbeing, and protect revenue for Govia Thameslink Railway. Greeting customers politely and professionally at all times is essential.
Your duties include:
* Revenue protection
* Customer service
* Security
* Information provision
This environment may require working under pressure and tight deadlines. Promoting customer goodwill through courtesy and proactive assistance is a priority.
We seek individuals who can work clearly and accurately under pressure, think logically, creatively, and remain calm. Candidates should demonstrate:
* High standards of honesty and integrity
* Ability to stay calm under pressure
* Flexibility and adaptability to change
* Professionalism at all times
These roles operate 24/7, so candidates must live locally and have access to independent transport to arrive for early shifts, as train services may not always be available. Station-based roles may involve standing for long periods and working shifts including weekends, nights, and bank holidays.
#J-18808-Ljbffr