Summary We are currently looking for an administration apprentice to work in a busy office in the Building Insurance industry. We have successfully employed our previous two apprentices following completion of their training, and due to continued growth are looking for the right person to join our team. Wage £15,704 for your first year, then could increase depending on your age National Minimum Wage rate for apprentices Check minimum wage rates (opens in new tab) Training course Customer service practitioner (level 2) Hours Monday to Friday, 9.00am to 5.00pm. 40 hours a week Start date Monday 3 November 2025 Duration 1 year Positions available 1 Work Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience. What you'll do at work Undertake general administrative tasks, such as filing, ordering materials, sending job information/packs to contractors. Use of Microsoft applications such as Outlook, Word and Excel. Dealing with inbound and outbound calls with customers, clients and contractors to assist in the delivery of services. Documenting the phone calls on both internal and external systems. Helping colleagues with any other tasks that may arise. Where you'll work Unit 4, Wapping Park Gresley Road, South West Industrial Estate Peterlee SR8 2FD Training Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills. Training provider EAST DURHAM COLLEGE Training course Customer service practitioner (level 2) Understanding apprenticeship levels (opens in new tab) What you'll learn Course contents Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery. Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions. Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand. Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation. Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines. Demonstrate patience and calmness. Show you understand the customer’s point of view. Use appropriate sign-posting or resolution to meet your customers needs and manage expectations. Maintain informative communication during service recovery. Training schedule You will work towards a Level 2 Customer Service Apprenticeship. You'll be based solely in the workplace 5 days a week, and a college tutor will come and visit you once a month. When the college tutor comes to visit you, you will have teaching sessions, observations and preparations for your end point assessment. Requirements Desirable qualifications GCSE in: English (grade 4/C) Maths (grade 4/C) Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know. Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Team working Initiative Time management About this employer North East Building Services has over a decade of experience in the North East of England as commercial and private building contractor. Operating in both the Private and Commercial Sectors, we provide a professional service, quality workmanship and value for money that our blue chip client base demand. Our trusted workforce has the flexibility and experience to undertake a diverse range of projects from minor repairs and maintenance to major refurbishments and full construction projects. We endeavour to provide first class workmanship to all our projects. We insist that all our tradesmen are fully qualified and most of them have worked with since the company was established in 1999. Our customer care department ensures that customers are happy with all aspects of work, any queries are dealt with immediately, and if there are any teething problems these are dealt with swiftly, ensuring a smooth journey for our customers from commencement to completion. http://www.nebs-ltd.co.uk/about/ (opens in new tab) After this apprenticeship Possibility of payment and employment, and going on to complete further qualifications. Ask a question The contact for this apprenticeship is: EAST DURHAM COLLEGE Joanna Coates joanna.coates@eastdurham.ac.uk 0191 518 5535 The reference code for this apprenticeship is VAC1000345272.