To have a thorough knowledge of all practice procedures. To work in accordance of written protocols Answer incoming phone calls and dealing with caller's queries appropriately Process appointment requests / cancel or rearrange as per patients requirements Deal with visits requests Greet patients as they arrive at the practice, direct to correct waiting room Signpost patients to the correct service ie pharmacy, urgent eye care etc Send and reply to emails from outside agencies Process prescription requests in a timely manner Process patients change of address or name Process any online access requests Keep reception area and waiting room tidy Input data onto patients records as necessary Action any incoming post as necessary, frank any outgoing post General admin duties such as scanning and photocopying Ensure building security have thorough knowledge of doors/windows/alarm. Any other tasks allocated by managers